HARMANJOT KAUR

• Developed comprehensive spreadsheets.
• Generated invoices and contacted clients for prompt bill settlement.

Responded to phone calls and emails in a professional manner, fostering effective business communication.

Addressed customer concerns promptly to ensure immediate resolution and enhance customer retention.

(Part time)

• Maintained clean and orderly work station.
• Ensured accurate cash handling and maintained a balanced register at the end of each shift.
• Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
• Cleaned up gas and other spills in accordance with spill procedures.
• Handling and making orders and receiving deliveries.

• Recommended, selected, located, and obtained products to meet customer needs.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Maintained cleanliness and presentation of stock room and production floor.
• Greeted customers and responded to informational requests.
• Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

• Prioritized prompt and courteous customer service.
• Focused on achieving customer service excellence by continuously training frontline staff to enhance customer satisfaction ratings.
• Provided exceptional customer service to ensure seamless operations.