Harmanjot Kaur
Sydney
Summary
Offering strong organizational abilities and aptitude for learning quickly in administrative settings. Brings an understanding of office procedures and proficiency in using Microsoft Office and scheduling tools. Ready to use and develop time management and communication skills in an Administrative role. Proficient in Microsoft Office Suite, with a knack for managing multiple priorities. Achieved significant improvements in service quality and support through effective communication and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Supervisior
The Sydney Call Centre
04.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction. Serve as the primary contact for communication with clients and Employees.
- Use computer software and office equipment to complete tasks efficiently and accurately
Patient Attendent
Osprey Angels Home Care Service
04.2023 - 12.2023
- Assist patients in day to day activities and promoted a healing atmosphere within the CBRH ward.
- Actively engaged in ongoing observation of patients'' mental/emotional status adjusting care approach accordingly for maximum support during recovery journey.
- Supported nursing staff with routine tasks such as taking vital signs, changing dressings, and administering medication under supervision.
- Efficiently managed multiple patient care priorities simultaneously while maintaining a calm demeanor under pressure, contributing to overall hospital performance.
- Maintained patients'' dignity and privacy through respectful communication and adherence to confidentiality protocols.
Physiotherapist - Internship
Chrisitian Medical College & Hospital, Ludhiana
12.2020 - 05.2021
- Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
- Educated patients, families, and caregivers on home exercise programs that complement therapy sessions.
- Regularly go on rounds to the ICU to perform chest physiotherapy and breathing exercises. Work in orthopedics, Neurology, pediatric (specialized Care), surgery, cardiology, and general departments.
- Made clinical assessments and diagnoses to treat physical problems and conditions.
Physiotherapy Student
Punjabi University, Patiala
07.2016 - 10.2020
- Contributed to clinic efficiency by maintaining accurate documentation of patient treatments and progress notes.
- Prevented further injuries for athletes using evidence-based injury prevention techniques such as neuromuscular training programs and balance exercises.
- Supported clinical instructors in the supervision of student peers during practical sessions, ensuring proper technique execution and safety measures were followed.
- Collaborated with interdisciplinary healthcare team members to optimize patient care and outcomes.
- Gain experience in developing treatment plans under the supervision of Physiotherapists in different departments like Geriatric, sports, neurology, cardiology, orthopedics,neurology and Surgery and OB-GYN.
Education
Post-Baccalaureate Diploma - Health Care Management
Cape Breton University
Sydney05-2025
Bachelor's of Physiotherapy - Physiotherapy
Punjabi University, Patiala
Punjab, India08-2021
Skills
- Proficient in microsoft office suite (word, powerpoint, excel, outlook)
- Strong Organizational and Time management Skills
- Excellent Written and verbal communication
- Ability to manage Multiple priorities in fast Paced environment
- Attention to detail and Accuracy Office Equipment handling
- Event Coordination and meeting management
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
French
Elementary
Certification
CPR and FIRST AID
WHMIS Certificate
Food safety by safe check
Emergency Health services (EHS) Basic (PHAC)
Emergency Social Service (ESS) Basic (PHAC)
METER : Basic concepts of Radiation and Protection Principles (PHAC)
Surge, Sort, Support (PHAC)
FEMA-Incident Command System ICS 100
FEMA- Introduction to continuity of operations certificate IS-1300
FEMA- An Introduction to Exercises Certificate IS-120.c
FEMA- Basic Incident Command System for Initial Response Certificate IS -200.c
Diploma in caregiving
Myofascial Release(MFR)
Timeline
Customer Service Supervisior
The Sydney Call Centre
04.2023 - Current
Patient Attendent
Osprey Angels Home Care Service
04.2023 - 12.2023
Physiotherapist - Internship
Chrisitian Medical College & Hospital, Ludhiana
12.2020 - 05.2021
Physiotherapy Student
Punjabi University, Patiala
07.2016 - 10.2020
Post-Baccalaureate Diploma - Health Care Management
Cape Breton University
Bachelor's of Physiotherapy - Physiotherapy
Punjabi University, Patiala
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