Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Harmanjot Kaur

Burnaby

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Kal Tire
10.2022 - Current
  • Listen to customers' questions and concerns and provide answers or responses.
  • Provide information about products and services.
  • Take orders, calculate charges, and process billing or payments.
  • Review customer accounts and make changes, if necessary.
  • Handle returns or complaints.
  • Record details of customer contacts and actions taken.
  • Oversees and coordinates department marketing activities, to include advertising and sales promotion, public relations, visual merchandising, and/or special marketing events, as appropriate.
  • Represents the organization at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies.
  • Develops and implements systems and processes to establish and maintain records for the operating unit.
  • Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
  • Performs miscellaneous job-related duties as assigned.

Manager

little Mountain Vancouver
08.2021 - 07.2022
  • Ensuring that health, safety, and security rules are followed.
  • Taking disciplinary action when necessary.
  • Ensuring a consistent standard of customer service.
  • Motivating employees and ensuring a focus on the mission.
  • Maintaining merchandise and a visual plan.
  • Maintaining stores to standards, including stocking and cleaning.
  • Undertaking online orders company wide and ensuring to deliver best service to customers.
  • Handling customer enquiries company wide and responsible them in timely manner with best solutions.
  • HR expertise in hiring, scheduling, training, conflict resolution, and performance management.

Assistant Manager

Journeys
02.2021 - 08.2021
  • Ensuring that health, safety, and security rules are followed.
  • Taking disciplinary action when necessary.
  • Ensuring a consistent standard of customer service.
  • Motivating employees and ensuring a focus on the mission.
  • Maintaining merchandise and a visual plan.
  • Maintaining stores to standards, including stocking and cleaning.
  • Completing tasks assigned by the general manager accurately and efficiently.
  • Supporting store manager as needed.

Supervisor Barista and Cashier

Starbucks
06.2018 - 12.2020
  • Assisting customers, taking orders and serving customers
  • Cash handling
  • Maintaining and organizing store while events
  • Taking and organizing store deliveries
  • Training new hires
  • Reporting to the general manager
  • Managing workflow
  • Preparing cash reports
  • Helping in resolving employees issues and disputes
  • Assisting in hiring and orientation of new employees
  • Support in making weekly and monthly budget and schedules
  • Analyzing and correcting sales and margins, labour cost and control

Education

Bachelor in Human Resource Managment - Human Resource Management

Kwantlen Polytechnic University
Richmond, BC
05.2026

Diploma - Business Management

Kwantlen Polytechnic University
08.2020

Secondary School - Commerce

Secondary School
03.2017

Skills

  • Sophisticated knowledge of keyboarding and data entry systems with strong attention to detail
  • Efficient knowledge of Microsoft Office suite (Microsoft Word, Excel, and equivalent), Google sheets, docs, etc
  • Positive attitude and top-notch customer service
  • Enthusiastic to work in high volume and fast-paced environment
  • Self-motivated and possess the desire for self-development
  • Strong leadership skills with a team-player mentality
  • Demonstrate excellent time management skills with the ability to make decisions to mitigate risk
  • Competently use negotiating skills to solve problems and reach agreements (verbal and written)
  • Diplomatically investigate complaints regarding goods, services, and policies
  • Maintain filing and record systems and complete reports

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual

Certification

Emergency First Aid for Industry(OFA Level 1 Equivalent)

Timeline

Assistant Manager

Kal Tire
10.2022 - Current

Manager

little Mountain Vancouver
08.2021 - 07.2022

Assistant Manager

Journeys
02.2021 - 08.2021

Supervisor Barista and Cashier

Starbucks
06.2018 - 12.2020

Bachelor in Human Resource Managment - Human Resource Management

Kwantlen Polytechnic University

Diploma - Business Management

Kwantlen Polytechnic University

Secondary School - Commerce

Secondary School

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Harmanjot Kaur