Harmanjot Kaur
Comox,BC
Summary
Reliable Associate offering top-notch customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Good experience as a Quality Assurance Analyst and warehouse duties. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
5
5
years of professional experience
Work History
Supervisor
A&W® Restaurants
10.2023 - Current
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Ordered new supplies and food to maintain service levels.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Food Service Supervisor
A&W
11.2020 - 10.2023
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Tracked food production levels, meal counts, and supply costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Pizza Cook
Pizza Pizza
12.2021 - 09.2023
- Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards.
Quality Assurance Analyst
The Organic Box
09.2018 - 06.2020
- Collected samples during production and tested randomly to determine in-process product quality.
- Performed Quality Line checks in accordance and regulations of FDA guidelines.
- Monitored production operations for compliance with specifications and promptly reported defects.
- Responsible for quality checks of products.
Sales Associate
Forever XXI
01.2019 - 11.2019
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Directing customers to merchandise within store.
- Maintaining orderly appearance throughout sales floor.
- Introducing promotions and opportunities to customers.
- Cross-selling products to increase purchase amounts.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Seasonal Associate
Amazon
11.2018 - 12.2018
- Operated PIT machines for picking customer orders.
- Used Radio Frequency scanners to scan customer orders.
- Selected orders in accurately and timely manner.
Education
Post Degree Diploma - Applied Planning
Langara College
Vancouver04.2020
Masters of Science - Geography
PUP
India05.2016
Bachelor of Arts - Geography
Government Mohindra College
India05.2014
Skills
- Microsoft office (MS Word, Excel, PowerPoint, Internet etc)
- ArcGIS
- Communication skills
- Interpersonal skills
- Customer service
- Organizational Skills
- Problem solving
- Stocking and Replenishing
- Multi-tasking strength
- Product promotions
- Quality assurance
- Sales Planning
- Employee Development
- Safety and Sanitation Standards
- Safe Work Practices
- Customer Service
Avalability
Part time
Timeline
Supervisor
A&W® Restaurants
10.2023 - Current
Pizza Cook
Pizza Pizza
12.2021 - 09.2023
Food Service Supervisor
A&W
11.2020 - 10.2023
Sales Associate
Forever XXI
01.2019 - 11.2019
Seasonal Associate
Amazon
11.2018 - 12.2018
Quality Assurance Analyst
The Organic Box
09.2018 - 06.2020
Post Degree Diploma - Applied Planning
Langara College
Masters of Science - Geography
PUP
Bachelor of Arts - Geography
Government Mohindra College
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