Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harmanjot Kaur

Winnipeg,MB

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Overview

Work History

General Laborer

Chocolate Factory
09.2023 - 12.2023
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Increased productivity with effective communication and collaboration among team members.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
  • Operated heavy equipment safely to transport materials and complete tasks as required.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Contributed to efficient inventory management, tracking supplies and notifying supervisors when restocking was needed.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Complied with all regulatory requirements for waste disposal and hazardous material handling procedures, protecting the environment from potential harm.
  • Participated actively in regular safety meetings to stay informed about current rules and best practices for accident prevention on the job site.
  • Performed general housekeeping and cleaning tasks.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.

Customer Service Representative

Convivence Store
07.2023 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Created and maintained detailed database to develop promotional sales.

Education

GED -

Manitoba Institute of Trades And Technology
Winnipeg, MB
10.2024

High School Diploma -

Godwin Public Sen Sec School
Fazilka, Punjab, India
07.2022

Skills

  • Safety Procedures
  • Problem-Solving
  • Quality Control
  • Customer Service
  • Safety Awareness
  • Time Management
  • Consultative Sales
  • Complaint Resolution
  • Call Management
  • Information Security
  • Conflict Mediation
  • Stock Management
  • Critical Thinking
  • Conflict Resolution
  • Microsoft PowerPoint
  • Retail Store Support
  • Product and Service Solutions
  • Technical Support
  • Customer Education
  • Problem-Solving Abilities
  • Active Listening
  • Sales Expertise

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

General Laborer

Chocolate Factory
09.2023 - 12.2023

Customer Service Representative

Convivence Store
07.2023 - 11.2023

GED -

Manitoba Institute of Trades And Technology

High School Diploma -

Godwin Public Sen Sec School
Harmanjot Kaur