Harmanjot Kaur
Brampton,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Supervisor
Pizza Pizza
Brampton, ON
06.2023 - 12.2023
- Created new strategies for improving customer service standards within the organization.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Developed marketing plans that helped increase sales revenue by 20%.
- Coached staff members to develop long-term career goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
Store Associate
Roots
Mississauga, ON
04.2022 - 09.2022
- Processed returns and exchanges according to company policy.
- Addressed customer complaints in a professional manner.
- Bagged or packaged purchases and wrapped gifts.
- Stocked shelves with merchandise and maintained inventory levels.
- Maintained a clean and organized reception area at all times.
Customer Service Representative
Petro Canada
Brampton, ON
09.2022 - 05.2023
- Set up and activated customer accounts.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Consulted with customers to resolve service and billing issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Public Relations
Canadore College of Applied Arts And Technology
Toronto, ON12-2024
High School Diploma -
Ryan International School
India04-2020
Skills
- Schedule Development
- Inventory Control
- Strategic Planning
- Process Improvement
- Staff Management
- Processes and Procedures
Timeline
Supervisor
Pizza Pizza
06.2023 - 12.2023
Customer Service Representative
Petro Canada
09.2022 - 05.2023
Store Associate
Roots
04.2022 - 09.2022
Associate of Arts - Public Relations
Canadore College of Applied Arts And Technology
High School Diploma -
Ryan International School
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