Harmanjot Kaur
Kelowna
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Four Points By Sheraton
09.2021 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Trained new staff members in customer service techniques and hotel operations.
Sales Associate
7-eleven
08.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Supervisor
A & W Fast Food Restaurant
06.2019 - 01.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed and implemented customer service policies to enhance satisfaction.
Education
Accounting/Bookkepping - Accounting/Bookkeeping
Okanagan College
Kelowna, BC04.2024
Basic Accounting - Accounting Studies
Okanagan College
Kelowna, BC04.2023
Associate of Arts - General Art & Science
Niagara College
Welland, ON04.2019
Skills
- Mail and Packages
- Serve Guests
- Dynamic Communication Skills
- Availability Record Keeping
- Guest Inquiries
- Front Desk Management
- Problem-Solving Skills
- Guest Services
Certification
- Basic Accounting, Okanagan College, Kelowna]
- Security Gaurd
Timeline
Front Desk Agent
Four Points By Sheraton
09.2021 - Current
Sales Associate
7-eleven
08.2019 - 06.2021
Supervisor
A & W Fast Food Restaurant
06.2019 - 01.2021
Accounting/Bookkepping - Accounting/Bookkeeping
Okanagan College
Basic Accounting - Accounting Studies
Okanagan College
Associate of Arts - General Art & Science
Niagara College
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