Project Management Post-Graduate Certificate
Cambrian College of Applied Arts And Technology
09.2022 - 04.2023
Harmanjot Kaur
Supervisor
Brampton,ON
Timeline
Supervisor
SUBWAY®Restaurants
01.2022 - Current
Human Resource Management Post-Graduate Certificate Course
Seneca College
01.2022 - 08.2022
Assistant Administrator
Umesh Mohit and Associates
2020.07 - 2021.08
Banking Intern
Punjab National Bank
09.2019 - 12.2019
Bachelor's of Commerce - Accountant
Guru Nanak Dev University
05.2017 - 05.2020
Work History
Banking Intern
Punjab National Bank
Amritsar, Punjab
09.2019 - 12.2019
- Greeted customers in bank lobby and assisted with issues.
- Handled various accounting transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Monitored and verified suspicious activity on customer accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
Assistant Administrator
Umesh Mohit and Associates
Amritsar, Punjab
2020.07 - 2021.08
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Arranged conference rooms and facilities to prepare for meetings.
- Targeted new customers to grow geographic reach and increase revenue.
Supervisor
SUBWAY®Restaurants
Brampton, ON
01.2022 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Education
Bachelor's of Commerce - Accountant
Guru Nanak Dev University
Amritsar 05.2017 - 05.2020
Human Resource Management Post-Graduate Certificate Course
Seneca College
North York 01.2022 - 08.2022
Project Management Post-Graduate Certificate
Cambrian College of Applied Arts And Technology
Brampton 09.2022 - 04.2023
Skills
- Financial Management
- Quality Standards
- Priority Management
- Daily Transactions Review
- Project Management
- Strategic Planning
- Employee Presentations
- Team Assignments
- Supervising Employees
- Complex Problem-Solving
- Communication
- Closing Sales
- Customer Relations
Summary
- Organized Banking Assistant knowledgeable about products and services. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention and application processes.
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