Harmanjit Singh
11-451 Gauvin Road, Dieppe,NB
Summary
Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Senior Technical Analyst
Global Payments
02.2023 - Current
- Provided exceptional support as Senior Technical Analyst, adeptly diagnosing and resolving merchants' technical inquiries and concerns via phone, ensuring seamless operations and optimal customer satisfaction.
- Resolved 95% of merchant's problem over phone using problem solving and analytic skills
- Used Ticketing system to keep track of merchant's request's
- Helped sale's team by providing assistance in setting up merchant's payment device and network connectivity
Customer Service Representative
Amazon
04.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, more then 50 customers handled concerns quickly and escalated major issues to supervisor.
- Increase efficiency of department by 20%
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Diploma - Computer Programming
Seneca College of Applied Arts And Technology
North York, ON12.2022
Skills
- Troubleshoot
- Knowledge about POS
- Fluent in English
- MS Office Products
- Problem-Solving Ability
- Sales and Upselling
- Installing Devices
- End-User Consultation
Certification
- Google IT support - 2023
Timeline
Senior Technical Analyst
Global Payments
02.2023 - Current
Customer Service Representative
Amazon
04.2022 - 09.2022
Diploma - Computer Programming
Seneca College of Applied Arts And Technology
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