Harmanjit Kaur
Mississauga,Canada
Summary
Dynamic and results-driven professional with over 3 years of experience in customer service, administrative tasks, and team leadership. Adept at managing front-line customer interactions, processing financial transactions, resolving concerns, and recommending appropriate solutions to meet client needs. Skilled at providing exceptional customer service, handling diverse responsibilities in a fast-paced environment, and exceeding sales and customer satisfaction targets. Highly proficient in MS Office and quick to adapt to new technologies. Seeking to leverage my expertise and dedication in a Customer Experience Associate role at TD Canada Trust.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager/Customer Service Representative
SUBWAY Sandwiches (2377406 Ontario Limited)
08.2022 - 01.2023
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
- Improved customer service initiatives by streamlining sales and order management processes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
TEAM LEADER SUPERVISOR
SUBWAY Sandwiches (2377406 Ontario Limited)
09.2021 - 07.2022
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Built strong relationships with customers through positive attitude and attentive response.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Optimized customer support by establishing collaborative service environment.
- Cross-trained and provided back up for customer service managers.
Office Administrator
Ecotex Healthcare and Linen Services
09.2020 - 04.2021
- Enter the information into system and kept record of staff training and assessments
- Developed correspondence letters, memos and emails
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Increased customer service success rates by quickly resolving issues
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Customer Service Assistant (Part Time)
Arise Work from home
04.2020 - 08.2020
- Interact via phone and chat with customers
- Provide order services to customers such as delivery updates, order placing issues, order cancellations etc
- Resolve issues or complaints for the company client
- Successful management of calls and other customer communication
- Share information about products or services from the company
- Ensure customers have a pleasant experience overall
Education
Post Graduation diploma - Advanced Project Management & Strategic Leadership
Lambton College of applied Arts and Technology
Toronto, ON08.2021
Master's Degree - Master's in computer science
Guru Nanak Dev University
India, Punjab05.2017
Bachelor's Degree - Bachelor of Computer Application
Guru Nanak Dev University
India, Punjab05.2015
Skills
- Sales Promotion
- Verbal and Written Communication
- Sales tracking
- Customer Service Management
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Quality Assurance
- Decision Making
- Microsoft Outlook, Word and Excel
- Excellent time management skills
- Exceptional telephone etiquette
- Adherence to high customer service standards
Certification
- Interpersonal communication (November 2020 to Present)
- Project management: Preventing scope creep (December 2020 to Present)
- Improving employee performance (December 2020 to Present)
- Building Resilience December (2020 to Present)
- Learning Excel 2016 (February 2021 to Present)
- Individual Security Guard License (January 2022 to January 2026)
- Worker health and safety awareness in 4 steps (January 2020 to Present)
- WHMIS Certification (July 2020 to Present)
Status
Permanent Resident of Canada.
Timeline
Store Manager/Customer Service Representative
SUBWAY Sandwiches (2377406 Ontario Limited)
08.2022 - 01.2023
TEAM LEADER SUPERVISOR
SUBWAY Sandwiches (2377406 Ontario Limited)
09.2021 - 07.2022
Office Administrator
Ecotex Healthcare and Linen Services
09.2020 - 04.2021
Customer Service Assistant (Part Time)
Arise Work from home
04.2020 - 08.2020
Master's Degree - Master's in computer science
Guru Nanak Dev University
Bachelor's Degree - Bachelor of Computer Application
Guru Nanak Dev University
Post Graduation diploma - Advanced Project Management & Strategic Leadership
Lambton College of applied Arts and Technology
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