Summary
Overview
Work History
Education
Skills
Reference
Certification
Timeline
Generic

Harmanjeet Singh

Regina,Canada

Summary

Customer Service Representative with over five years of experience in financial services, retail, and administrative sectors. Proven track record at CIBC in managing customer accounts, resolving complex inquiries, and promoting financial products, emphasizing client satisfaction and trust. Strong communication and problem-solving skills, with proficiency in CRM tools and multi-channel service platforms. Focused on delivering exceptional customer experiences that enhance loyalty and align with business objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Community Associate

IWG- International Workplace Group
Regina, Canada
03.2025 - Current
  • Mapped out resource distribution to ensure equitable access across the community.
  • Mentored new staff members, sharing knowledge of community dynamics and best practices.
  • Maintained records of all activities, participants, and outcomes for grant reporting.
  • Organized community events to foster local engagement and support.
  • Tracked program budgets to ensure financial accountability and sustainability.

Office Administrator

Balkar Transport Ltd.
Regina, SK
03.2024 - 03.2025
  • Organized and maintained filing systems, including electronic databases and records.
  • Assisted with budget preparation by providing data entry support into financial tracking system.

Financial Services Representative

CIBC-Canadian Imperial Bank Of Canada
Regina, Canada
03.2022 - 02.2024
  • Inspected technical support performance records for areas of possible improvement and unacceptable delays, generating potential solutions for discovered issues.
  • Presented confident and professional demeanor to build customers' trust and increase sales.
  • Entered and updated customer data to create and modify account information.

Department Manager

Surplus Furniture & Mattress Warehouse
Regina, Canada
07.2019 - 04.2022
  • Oversaw warehouse operations by managing shipping and receiving, inventory and resources.
  • Implemented procedures to promote smooth operations and appropriate warehouse equipment use.
  • Collaborated with senior management to develop continuous improvement methodology in key areas of service, profit, and growth.

Customer Service Representative

Lowes Home Improvement
Regina, Canada
02.2018 - 07.2019
  • Resolved customer inquiries, complaints, and issues providing insightful solutions.
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
  • De-escalated customer complaints using specialized communication techniques.

Education

DIPLOMA - BUSINESS

University of Regina
Regina, SK

HIGH SCHOOL DIPLOMA -

Gb International
Punjab, India

Skills

  • Reliability
  • Staff education and training
  • Needs assessment
  • Teamwork
  • Problem-solving
  • Conflict resolution
  • Business ethics
  • Sales transactions
  • Customer retention
  • Organizational skills
  • First Aid/CPR
  • Microsoft office
  • Verbal communication
  • Analytical

Reference

  • Referred by- Satinder Singh (Currently Application Analyst At SHA)

Certification

  • First Aid- CPR
  • Food Safety
  • Security Guard
  • Private Investigator

Timeline

Community Associate

IWG- International Workplace Group
03.2025 - Current

Office Administrator

Balkar Transport Ltd.
03.2024 - 03.2025

Financial Services Representative

CIBC-Canadian Imperial Bank Of Canada
03.2022 - 02.2024

Department Manager

Surplus Furniture & Mattress Warehouse
07.2019 - 04.2022

Customer Service Representative

Lowes Home Improvement
02.2018 - 07.2019

DIPLOMA - BUSINESS

University of Regina

HIGH SCHOOL DIPLOMA -

Gb International

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