Harmanjeet Singh

Emergency Response Coordination: Receiving and dispatching emergency calls, such as gas leaks or outages, to ensure prompt attention and resolution.

Customer Service: Addressing inquiries and requests related to natural gas services, including scheduling appointments for meter exchanges, inspections, and other customer-driven work

Administrative Tasks: Managing programs like meter exchanges, maintaining documentation, and providing necessary information to internal departments for updating technical records and reports.

• Customer Support: Handle incoming calls, emails, and chat requests from customers needing technical assistance.
• Troubleshooting: Diagnose and resolve technical issues by guiding customers through step-by-step solutions.
• Product Knowledge: Maintain a deep understanding of the products/services to provide accurate information and effective solutions

• Built relationships with customers to encourage repeat business.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Greeted customers warmly and offered assistance
• Assisted customers with phone selection to ensure customer satisfaction
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
• Provided accurate information about products, prices and availability both in person and over the phone.

• Managed day-to-day operations of the restaurant, including overseeing staff activities, ordering supplies, monitoring stock levels, maintaining records, and reconciling cash receipts
• Trained new employees in all aspects of restaurant operations, including cash handling procedures, food safety regulations, and customer service protocols
• Developed and maintained a high standard of customer service, ensuring customers had an enjoyable experience.

• Developed strong customer relationships and loyalty through effective communication
• Processed orders, returns, and exchanges in an accurate and efficient manner
• Remained open to feedback from supervisor and peers to build and improve skills set.