Harmanjeet Singh
Niagara Falls,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and increasing revenue
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
08.2022 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Front Desk Receptionist
The Yellowstone Stone
01.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
PG Diploma - Hospitality And Tourism Management
Niagara College
On The Lake04.2023
Bachelor of Science - Airlines And Airport Management
Chandigarh University
Chandigarh, India06.2020
Skills
- Customer Relations
- Retail Sales Customer Service
- CRM Software
- Multi-Line Phone Talent
availability
Available for Part Time with flexible schedule
Timeline
Customer Service Representative
Teleperformance
08.2022 - 08.2023
Front Desk Receptionist
The Yellowstone Stone
01.2021 - 08.2021
PG Diploma - Hospitality And Tourism Management
Niagara College
Bachelor of Science - Airlines And Airport Management
Chandigarh University
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