Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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HARMANJEET KAUR GORAYAM

Abbotsford,Canada

Summary

Dynamic professional with experience at Popeyes, excelling in team building and problem-solving. Proven ability to handle customer complaints effectively while training staff and managing operations. Skilled in documentation and reporting, fostering a positive work environment that enhances service delivery and customer satisfaction. Flexible and energetic, ready to contribute to team success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dispatcher(Volunteer Experience)

ESSENCE TRANSPORTATION INC.
Pointe-Claire, QC
05.2025 - Current
  • Communicated with drivers to provide real-time updates and resolve issues promptly.
  • Managed incoming calls and dispatch requests to ensure timely service delivery.
  • Collaborated with team members to troubleshoot logistical challenges and enhance operations.
  • Assigned drivers to appropriate routes based on customer needs.

Shift Manager

Popeyes
Abbotsford, Canada
07.2021 - 07.2023
  • Trained and supervised new staff members.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Addressed customer complaints and resolved conflicts.
  • Promoted customer satisfaction by addressing complaints and issuing refunds.
  • Oversaw daily operations while managing multiple projects simultaneously.
  • Promoted store specials and limited-time offers to customers.

Crew Member

WENDY'S
North Vancouver, Canada
02.2021 - 06.2021
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
  • Coordinated with other crew members to complete assigned tasks quickly and effectively.
  • Memorized food and drink recipes to prepare orders with speed and accuracy.

Cashier

Walmart
Burnaby, Canada
11.2019 - 10.2020
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Built and maintained positive working relationships with co-workers.

Mentor

Kwantlen Polytechnic University
Surrey, Canada
09.2019 - 11.2019
  • Helped restock shelves when necessary to maintain an organized display area.
  • Created an environment that enabled open communication between mentor and mentee relationships through active listening techniques.
  • Served as positive role model to adolescents requiring guidance.
  • Built relationships with youth by planning and participating in activities together.

Education

Diploma - Buisness

Kwantlen Polytecnic University
Surrey, BC
01.2021

Bachelor of Science (B.S.C) - Agriculture

Baba Farid Group Of Institutes
Bathinda
05.2017

Skills

  • Handling customer complaints
  • Team building
  • Decision-making
  • Energetic and enthusiastic
  • Flexible schedule
  • Documentation and reporting
  • Problem-solving abilities
  • Verbal and written communication
  • Hiring and recruiting
  • Schedule management

Certification

  • Dispatcher
  • Freight Brokerage

Languages

  • English, Fluent
  • Punjabi, Fluent
  • Hindi, Fluent

Timeline

Dispatcher(Volunteer Experience)

ESSENCE TRANSPORTATION INC.
05.2025 - Current

Shift Manager

Popeyes
07.2021 - 07.2023

Crew Member

WENDY'S
02.2021 - 06.2021

Cashier

Walmart
11.2019 - 10.2020

Mentor

Kwantlen Polytechnic University
09.2019 - 11.2019

Diploma - Buisness

Kwantlen Polytecnic University

Bachelor of Science (B.S.C) - Agriculture

Baba Farid Group Of Institutes

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