HARMANJEET KAUR
Edmonton,Canada
Summary
A customer-focused and organized individual seeking a Front Desk position where I can leverage my skills in customer service, communication, and multitasking to ensure a positive guest experience.
Overview
1
1
Certification
Work History
Front Desk Associate
Hotel NAYAB
Ferozpur, India
- Welcome and check-in guests
- Ensuring a smooth and friendly process
- Manage reservations, cancellations, and room assignments
- Handle guest inquiries
- Complaints professionally and efficiently
- Maintain accurate records of guest details and transactions
- Collaborate with housekeeping
- Provide information about hotel amenities, and services
Education
High School Diploma -
Dass And Brown World School
Ferozepur, India, Punjab Administrative Professional Diploma -
Portage College, Alberta Institute
12.2024
Skills
- Strong interpersonal and communication skills
- Proficient in handling multi-line phone systems
- Proficient in MS Office Suite (Word, Excel, Outlook) and office equipment
- Ability to handle confidential information with discretion
- Efficient problem-solving and conflict resolution abilities
Languages
Fluent in English
Native or Bilingual
Fluent in Hindi
Native or Bilingual
Fluent in Punjabi
Native or Bilingual
Certification
- Microsoft Office 2021 (word,Excel and Powerpoint)
- Video editing,Photoshop and Canva Photo Editing
- SKYLINE COMPUTER TECHNOLOGIES
- 15 october 2023- 16december 2023
Timeline
Front Desk Associate
Hotel NAYAB
High School Diploma -
Dass And Brown World School
Administrative Professional Diploma -
Portage College, Alberta Institute