Harmanjeet Gill
Calgary,AB
Summary
Accomplished Supervisor at A&W with a proven track record in staff management and customer service excellence. Spearheaded training programs boosting productivity and implemented innovative filing systems, enhancing company efficiency. Skilled in Accuro Software and complex problem-solving, adept at fostering team collaboration and driving significant improvements in operational workflows.
Overview
6
6
years of professional experience
Work History
Supervisor
A&W
2487 91 Ave SE, Calgary AB T2C 5R2
08.2021 - Current
- Participated in administrative activities such as conferences, task forces and accreditation reviews.
- Developed and implemented training programs for new hires, resulting in faster onboarding and increased productivity.
- Implemented innovative filing systems to optimize document retrieval times and reduce clutter in the office space.
- Anticipated staffing needs by analyzing workflow and strengths of employees.
- Enhanced communication between departments by establishing regular meetings and fostering open dialogue among team members.
- Organized and updated databases, records and other information resources.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Collaborated with other supervisors to develop cross-departmental projects that improved overall company efficiency.
Administrative Assistant- Volunteer
3d Concrete Gravel
5850 88 Ave NE Suite 5 6230, Calgary AB T3J 0Z7
08.2024 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Crew Member
A&W
2487 91 Avenue SE, Calgary, AB T2C 5R2
02.2019 - 07.2019
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
Education
Health And Human Services Management
Bow Valley College
Calgary, AB12-2020
Hospital Unit Clerk
Bow Valley College
Calgary, AB08-2019
Nursing
Baba Farid University
Faridkot, India10-2013
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Inventory control
- Schedule development
- Accuro Software experience
- Documentation and reporting
Accomplishments
- Supervised team of 15 staff members
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Punjabi
Native or Bilingual
Interests
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Creative Writing
Timeline
Administrative Assistant- Volunteer
3d Concrete Gravel
08.2024 - 12.2024
Supervisor
A&W
08.2021 - Current
Crew Member
A&W
02.2019 - 07.2019
Health And Human Services Management
Bow Valley College
Hospital Unit Clerk
Bow Valley College
Nursing
Baba Farid University