Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Harmanjeet Gill

Calgary,AB

Summary

Accomplished Supervisor at A&W with a proven track record in staff management and customer service excellence. Spearheaded training programs boosting productivity and implemented innovative filing systems, enhancing company efficiency. Skilled in Accuro Software and complex problem-solving, adept at fostering team collaboration and driving significant improvements in operational workflows.

Overview

6
6
years of professional experience

Work History

Supervisor

A&W
08.2021 - Current
  • Participated in administrative activities such as conferences, task forces and accreditation reviews.
  • Developed and implemented training programs for new hires, resulting in faster onboarding and increased productivity.
  • Implemented innovative filing systems to optimize document retrieval times and reduce clutter in the office space.
  • Anticipated staffing needs by analyzing workflow and strengths of employees.
  • Enhanced communication between departments by establishing regular meetings and fostering open dialogue among team members.
  • Organized and updated databases, records and other information resources.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Collaborated with other supervisors to develop cross-departmental projects that improved overall company efficiency.

Administrative Assistant- Volunteer

3d Concrete Gravel
08.2024 - 12.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Maintained inventory of office supplies and placed orders.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Crew Member

A&W
02.2019 - 07.2019
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.

Education

Health And Human Services Management

Bow Valley College
Calgary, AB
12-2020

Hospital Unit Clerk

Bow Valley College
Calgary, AB
08-2019

Nursing

Baba Farid University
Faridkot, India
10-2013

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Complex Problem-solving
  • Inventory control
  • Schedule development
  • Accuro Software experience
  • Documentation and reporting

Accomplishments

  • Supervised team of 15 staff members
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Professional Working
Punjabi
Native or Bilingual

Interests

  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Creative Writing

Timeline

Administrative Assistant- Volunteer

3d Concrete Gravel
08.2024 - 12.2024

Supervisor

A&W
08.2021 - Current

Crew Member

A&W
02.2019 - 07.2019

Health And Human Services Management

Bow Valley College

Hospital Unit Clerk

Bow Valley College

Nursing

Baba Farid University

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Harmanjeet Gill