Harmandeep Singh Sanghera
Pierrefonds
Summary
Dynamic leader with a proven track record at Epicerie Sanjha Punjab, adept in staff management and customer service.Expert to handle the stores and regular checking the invoices of materials and update them.Record the data which material is finished and need.Help in load and overload the stuff. Excelled in project management and problem-solving, significantly enhancing operational efficiency. Skilled in coaching and fostering team collaboration, I drive results and exceed goals through strategic planning and effective communication.
Overview
9
9
years of professional experience
Work History
Supervisor and Cashier
Epicerie Sanjha Punjab
11.2024 - 02.2025
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Increased sales of promotional items by informing customers about current offers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved efficiency, organized checkout area for optimal workflow.
- Set up new sales displays each week with fresh merchandise.
Assistant Manager
Dream Cafe & Grille
03.2022 - 04.2024
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs to elevate service standards and knowledge.
- Enhanced team productivity by streamlining operational processes.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
Assistant Store Manager
Aadhar Grocery Store
02.2019 - 02.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Packing, Shipping, and Receiving Assembler
FedEx
05.2016 - 01.2019
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
- Maximized warehouse space utilization, reorganizing storage areas for optimal product accessibility.
- Enhanced packing efficiency by implementing space-saving techniques and optimizing packaging materials usage.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Conducted research to address shipping errors and packaging mistakes.
Education
High School - Commerce(Accounts,Economics,Business)
St.Mary High School
India04.2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Staff discipline
- Team building
- Project management
- Public speaking
- Verbal and written communication
- Coaching and mentoring
- Documentation and reporting
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Team leadership
- Goal setting
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Supervisor and Cashier
Epicerie Sanjha Punjab
11.2024 - 02.2025
Assistant Manager
Dream Cafe & Grille
03.2022 - 04.2024
Assistant Store Manager
Aadhar Grocery Store
02.2019 - 02.2021
Packing, Shipping, and Receiving Assembler
FedEx
05.2016 - 01.2019
High School - Commerce(Accounts,Economics,Business)
St.Mary High School
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