Harmandeep Kaur
Brampton,ON
Summary
Experienced Operations Executive with 01 year background serving in BLS international services industry leadership roles. Detail-oriented and results-oriented with exceptional knowledge of business operations. Expertise in financial management, profit generation and strategic planning.
Overview
3
3
years of professional experience
Work History
Operations Executive
BLS international services
Brampton, ON
11.2022 - Current
- Created and updated operational documents and database records.
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Coordinated with cross-functional teams to ensure smooth operations.
- Established policies and procedures for day-to-day operations that comply with company standards and regulations.
- Managed the procurement of materials needed for daily operations.
- Trained new employees on operational procedures and protocols.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Collaborated with senior management team on strategic planning initiatives related to operations activities.
- Maintained accurate records of operational data and documents for audit purposes.
- Communicated with departmental leaders to identify and solve daily operations issues.
Customer Service Representative
Teleperformance
Chandigarh , Chandigarh
08.2021 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
Processor
Mevotech
Mississauga, ON
07.2022 - 10.2022
- Ensure to scan all the products efficiently and quickly
- Making sure no less or more items to be shipped as per the client orders
- Checking on the damages and defective items
- Making sure to ready all the shipping papers for the client
- Handing over necessary paperwork to shipper
- Collaboration with the other team members to complete the client order
Education
Post Graduate Diploma - Nursing Leadership And Management
08.2022
Bachelor of Science - Nursing
10.2018
Skills
- Purchasing and Planning
- Leadership Training
- Cost-Reduction Strategies
- Process Improvements
- Strategic Planning and Execution
- Cost Analysis and Savings
- Management
- Operations Oversight
- Budget Control
- Team Leadership
- Production
- Performance Analysis
- Operations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Operations Executive - BLS international services
11.2022 - Current
Processor - Mevotech
07.2022 - 10.2022
Customer Service Representative - Teleperformance
08.2021 - 12.2023
Northern College At Pures - Post Graduate Diploma , Nursing Leadership And Management
Hemvanti Nandan Bahuguna University - Bachelor of Science, Nursing
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