Harmandeep Kaur Chahal
Brampton
Summary
Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.Book inbound and outbound loads according to the need of fleet.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
4
4
years of professional experience
Work History
Dispatcher
Georgian Freight Lines Inc.
10.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Analyzed customer feedback and provided solutions to improve customer service.
- Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
- Book inbound and outbound loads with customers according to needs.
- Answered phone calls and responded to customer emails.
Dispatcher
V4U Logistics
02.2021 - 10.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
Education
Post Graduate Diploma - Mobile Application Development
Cegep De La Gaspesie Et Des Iles
Montreal, QC05-2017
Bachelor Degree of Computer Science And Tehnology - Computer Science
Khalsa College Of Technology And Science
Amritsar,Punjab,IN05-2014
Skills
- Customer service
- Data entry
- Decision-making
- Dispatch software
- Stress tolerance
- Time management
- Prioritizing calls
- Problem-solving
- Verbal and written communication
- Tracking systems
- Multitasking Abilities
- Teamwork and collaboration
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Dispatcher
Georgian Freight Lines Inc.
10.2022 - Current
Dispatcher
V4U Logistics
02.2021 - 10.2022
Post Graduate Diploma - Mobile Application Development
Cegep De La Gaspesie Et Des Iles
Bachelor Degree of Computer Science And Tehnology - Computer Science
Khalsa College Of Technology And Science
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