Harmandeep Singh
Toronto,Ontario
Summary
Motivated Fraud Analyst touting 7 years of expertise investigating suspicious activity for different companies. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Air Canada
03.2023 - 09.2024
- Led detailed investigations into suspected fraudulent activities, utilizing data analysis techniques to identify and prevent numerous fraudulent transactions, resulting in monthly savings of approximately $700,000
- Partnered with cross-functional teams to develop and refine fraud prevention policies, procedures, and controls, achieving a 20% increase in compliance with industry regulations and standards
- Compiled comprehensive reports and presented findings to management, facilitating prompt decision-making and proactive measures that mitigated potential fraud risks, reducing incidents by 15%
- Conducted daily analysis of order data to identify patterns and loopholes, leading to the identification and closure of 5 critical vulnerabilities
- Utilized in-house tools to create reports based on recent trends to check for any potential fraud attempts and prevent them
Senior Fraud Analyst
Rogers Communications
12.2022 - 03.2023
- Collaborated with the trending team to identify new fraud trends and prevent the exploitation of vulnerabilities, reducing fraud incidents by 25%
- Monitored emerging fraud trends and conducted training sessions to update the team on new methods, reducing fraudulent incidents by 20%
- Built, analyzed, and optimized detailed reports for the senior fraud team, aligning with fraud management objectives and improving fraud detection accuracy by 30%
- Managed high-profile investigations, including office of president and ombudsmen cases, achieving a 100% success rate in case resolution
- Identified and recovered high-risk or fraudulent hardware orders through effective communication with internal departments and external vendors, recovering over $500,000 in assets
- Provided after-hours supervision and support to fraud analysts, managing escalations and ensuring continuous fraud monitoring, reducing response time by 35%
- Investigated and validated high volume/risk corporate and business accounts, preventing potential losses of over $1 million
- Identified and detected fraudulent IRSF usage on the company network, implementing countermeasures that reduced IRSF fraud incidents by 50%
Team Manager
Rogers Communications
09.2021 - 11.2022
- Coached and influenced team members through effective management skills, resulting in a 20% increase in overall team performance and productivity
- Managed performance and development of direct reports, conducting performance appraisals, training, coaching, and feedback meetings, which led to a 25% improvement in individual performance
- Supported escalation calls and identified opportunities for improvement, closing knowledge gaps and enhancing process and policy, reducing escalation rates by 15%
- Managed and scheduled all operational requirements, including capacity planning and forecasting, which resulted in a 10% increase in operational efficiency
- Fostered collaboration and identified opportunities to improve relationships with other teams, leading to a 15% improvement in cross-team efficiency and process development
Senior Fraud Analyst
Rogers Communications
04.2019 - 09.2021
- Collaborated with the trending team to identify new fraud trends and prevent the exploitation of vulnerabilities, reducing fraud incidents by 25%
- Monitored emerging fraud trends and conducted training sessions to update the team on new methods, reducing fraudulent incidents by 20%
- Built, analyzed, and optimized detailed reports for the senior fraud team, aligning with fraud management objectives and improving fraud detection accuracy by 30%
- Managed high-profile investigations, including office of president and ombudsmen cases, achieving a 100% success rate in case resolution
- Identified and recovered high-risk or fraudulent hardware orders through effective communication with internal departments and external vendors, recovering over $500,000 in assets
- Provided after-hours supervision and support to fraud analysts, managing escalations and ensuring continuous fraud monitoring, reducing response time by 35%
- Investigated and validated high volume/risk corporate and business accounts, preventing potential losses of over $1 million
- Identified and detected fraudulent IRSF usage on the company network, implementing countermeasures that reduced IRSF fraud incidents by 50%
Fraud Analyst
Rogers Communications
03.2018 - 04.2019
- Reviewed customer accounts for fraudulent activity, identifying and resolving 95% of fraudulent cases
- Analyzed account data to identify fraud trends, leading to the implementation of new fraud detection measures and reducing incidents by 20%
- Compiled and reported findings to supervisors, contributing to strategic decision-making and a 15% reduction in fraud cases
- Researched relevant information using appropriate tools, improving fraud detection accuracy by 25%
- Met all requirements for compliance cases, ensuring 100% adherence to regulatory standards
Personal Banking Representative
CIBC
08.2016 - 02.2018
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Created customized financial plans for individual clients based on their goals while incorporating risk tolerance assessments.
- Facilitated loan application processes for personal clients, guiding them through requirements documentation completion to approval stages smoothly.
- Contributed to branch growth through cross-selling and upselling of bank products and services.
- Assisted customers with account management, including opening new accounts, updating existing ones, and resolving issues.
- Educated customers on digital banking tools, leading to increased adoption of online and mobile services.
Education
Bachelor of Arts - Business And Society
York University
Toronto09.2025
Diploma - Accounting
Humber College
Toronto, ON04.2014
Skills
- Fraud detection
- Data analysis
- Risk assessment
- Fraud prevention
- Trend Analysis
- Transaction monitoring
Certification
- CFE 09/2024
- CFCS 09/2023
- CAMS (Enrolled)
Timeline
Fraud Analyst
Air Canada
03.2023 - 09.2024
Senior Fraud Analyst
Rogers Communications
12.2022 - 03.2023
Team Manager
Rogers Communications
09.2021 - 11.2022
Senior Fraud Analyst
Rogers Communications
04.2019 - 09.2021
Fraud Analyst
Rogers Communications
03.2018 - 04.2019
Personal Banking Representative
CIBC
08.2016 - 02.2018
Bachelor of Arts - Business And Society
York University
Diploma - Accounting
Humber College
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