Harmandeep Singh
Charlottetown,PE
Summary
To continue my career with an organization that will utilize my management, supervision, and administrative skills to benefit mutual growth and success Strategic, results-driven professional with demonstrated success elevating operational standards to improve the overall team and business performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Sales Representative
eastcore.inc
Stratford, Prince Edward Island
04.2024 - Current
- Created reports detailing sales progress, customer feedback, and marketing trends.
- Developed and implemented sales strategies to increase customer base.
- Generated leads through cold calling and networking events.
- Identified target markets for direct sales campaigns.
- Provided exceptional customer service to ensure customer satisfaction.
Manager
McDonald's Stratford
11.2020 - Current
- Develop strong customer relationships to enhance service and resolved customer issues
- Responsible for checking out customers and making sure that each transaction is accurate
- Training all employees to achieve consistent results
- Operated cash registers, collected payments run POS accurately.
Customer service representative
IOS Solutions
01.2023 - 11.2023
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunity and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Appropriately escalate customer dissatisfaction with managerial team
- Ensure first call resolution through problems solving and effective call handling.
Front Desk Agent (Seasonal Position)
The Hotel on Pownal
04.2023 - 10.2023
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace.
IT Service Desk Analyst
Buchanan Technologies
06.2022 - 02.2023
- Diagnose and repair hardware and software issues on client PCs and mobile devices using approved methods and processes
- Install software for clients
- Complete necessary internal and client related documentation as required on a daily basis
- Install/configure/repair network and local printers
- Communicate and interact with end users and internal staff to resolve IT related issues
- Interacts with a typically diverse internal and external customers and is required to interpret and communicate complex information
- Works well in a team environment and independently
- Accountable for ticket aging
- Positive and proactive attitude with customer’s best interest in mind.
Education
Electrical Engineering Technician, DIPLOMA -
FLEMING COLLEGE, PETERBOROUGH
04.2019
Skills
- Microsoft Office
- Network support
- Help desk Management
- Troubleshooting
- Business growth and retention
Certification
- First Aid
- ServSafe
Timeline
Direct Sales Representative
eastcore.inc
04.2024 - Current
Front Desk Agent (Seasonal Position)
The Hotel on Pownal
04.2023 - 10.2023
Customer service representative
IOS Solutions
01.2023 - 11.2023
IT Service Desk Analyst
Buchanan Technologies
06.2022 - 02.2023
Manager
McDonald's Stratford
11.2020 - Current
Electrical Engineering Technician, DIPLOMA -
FLEMING COLLEGE, PETERBOROUGH
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