Harmandeep Parhar
Associate Administrator
Brampton
Summary
Reliable and detail-oriented Associate Administrator with proven experience supporting office operations in a fast-paced, team-oriented environment. Skilled in completing high-volume administrative tasks, including label setup/assignment, virtual fax distribution, and shared inbox request handling. Known for delivering excellent internal customer service, meeting tight deadlines, and contributing to a positive, collaborative workplace culture. Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating internal systems and service portals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Administrator
First National Financial LP
10.2024 - Current
- Performing day-to-day administrative tasks in a fast-paced office environment.
- Complete administrative duties within designated timelines, ensuring accuracy and attention to detail.
- Provide general administrative support to internal departments, including distributing virtual faxes and e-mails.
- Monitor shared inboxes and respond to internal requests and inquiries promptly (Label setup, portal access/reset, YT - pending deals assignment)
- Assist with special projects and other tasks as assigned by the Manager.
- Provide backup support during peak periods or staff absences to ensure seamless operations.
Customer Service Representative
Barclays Bank (India)
01.2018 - 01.2019
- Executed basic financial transactions, including collecting payments on credit cards, setting direct deposits, and processing credit limit increase/decrease requests.
- Responded to 70+ customer inquiries every day. Providing information on bank accounts, and services including balance transfers, blocking lost cards, issuing new debit/credit cards, and updating account information.
- Provided outstanding customer service by following company standards, and complying with bank policies to achieve a 97% customer satisfaction rate.
- Recommended bank products and services after critically analyzing customer's needs to exceed sales targets.
- Utilized strong problem-solving and conflict-resolution skills to de-escalate client concerns and provide clear communication.
Digital Marketing Intern
Purely Herbs (India)
01.2017 - 01.2018
- Performed administrative support functions for senior staff including creating proposals and organizing documents.
- Provided support in managing marketing campaigns to generate potential leads to support the sales team.
Customer Availability Process - Support Manager
Walmart (Canada)
01.2019 - 01.2023
Education
Global Business Management -
Humber College
Toronto, ON01.2021
Bachelor Of Commerce (BCOM.) - Commerce
Vivekananda Institute Of Professional Studies
01.2018
Skills
- Task & Workflow Management
- Excellent Customer Service
- Communication And Interpersonal Skills
- Analytical And Problem-Solving Skills
- Detail Oriented And Organized
- Digital Banking Proficiency
- MS Office Proficient
Certification
REMIC (RMAC) - Mortgage Agent Level 1
Timeline
Associate Administrator
First National Financial LP
10.2024 - Current
Customer Availability Process - Support Manager
Walmart (Canada)
01.2019 - 01.2023
Customer Service Representative
Barclays Bank (India)
01.2018 - 01.2019
Digital Marketing Intern
Purely Herbs (India)
01.2017 - 01.2018
Global Business Management -
Humber College
Bachelor Of Commerce (BCOM.) - Commerce
Vivekananda Institute Of Professional Studies