Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HARMANDEEP KHAIRA

Calgary,Alberta

Summary

  • Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
  • Technical knowledge with physical security systems, including video management, access control and alarm monitoring.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Security Officer

Paladin Security Services
04.2022 - 01.2025
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Handle security issues and/or emergency situations appropriately and in a timely manner.
  • Answer alarms and investigated disturbances.
  • Warn persons of rule infractions or violations, apprehended or evicted violators from premises.
  • Demonstrate decisive verbal communication and strategic patrol routines to provide a secure environment, reporting any safety hazards or security issues.
  • Reduce suspicious activity at properties with recent reports of vandalism and thief by increasing frequency of patrols and communication with supervisors.
  • Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
  • Hands on experience with video surveillance software and monitoring properties for trespassing and suspicious activity.
  • Trained other officers.
  • Fill in shift supervisor when needed.
  • Improve productivity by ensuring new guards understand all post order procedures and responding to client special request promptly.
  • Maintain organization's stability and reputation by complying with legal requirements.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Engaged in fire / evacuation alarm test drills with 100% accuracy that resulted in ongoing compliments from client site upper management.
  • Maintain close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Responded immediately to incidents, illegal activities or emergency situations.

District Manager

Tim Hortons
09.2021 - 05.2023
  • Drove district growth through program quality, sales initiatives and customer service.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Coached, developed and motivated team to achieve revenue goals.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.

Security Concierge

G4S Security
09.2021 - 04.2022
  • Provided a high level of customer service in the security industry.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Granted access to areas based on identification and kept logs of visitors.
  • Trained to appropriately prevent and react to theft, vandalism, fire and illegal activity.
  • Able to think quickly in stressful situations and make the right decisions.
  • Kept record and generated reports on property damage, malfunctioning equipment and out-of-place occurrences.
  • Understanding of local laws and regulations and using them to facilitate patrols.
  • Strong observation skills and excellent verbal and written skills for reporting.
  • Trained to react to specific crisis situations effectively and efficiently when waiting for emergency services is not an option.
  • Make notes of risks such as leaking pipes, fire hazard, damaged security doors.
  • Ran routine security checks, suggesting improvements as necessary.
  • Supervised network activity and security camera footage to locate potential threats.
  • Provided information to visitors regarding visiting hours.
  • Responded immediately to incidents, illegal activities or emergency situations.
  • Utilized Smart Services to write reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Researched vehicle, wanted and missing persons information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.

General Manager

Tim Hortons
09.2018 - 09.2021
  • Recruited, interviewed and hired qualified staff for open position.
  • Trained employees on duties, policies and procedures.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and quality performance.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels, conducted corrective action planning to minimize extra costs.

Food Service Supervisor

Tim Hortons
09.2017 - 09.2018
  • Kept records such as amount, cost of meals, hours worked by employees.
  • Estimated and order ingredients and supplies required for meal preparation.
  • Ensured that food and service meet quality control standards.
  • Ensured a staff is properly executing current promotions related to Tim Hortons.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
  • Reviewed daily task list with employees and assigned tasks for completion.

Health Care Aide

River Ridge Retirement Residence
03.2017 - 09.2017
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Answered signal lights, bells or intercom systems to determine resident needs.

Counter Staff

Tim Hortons
03.2017 - 08.2017
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Assembled and served meals according to specific guest requirements.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained safe food handling practices to prevent germ spread.
  • Brewed and served coffee and tea with preferred add-ins.

CSR Supervisor

Chatr Mobile
01.2017 - 07.2017
  • Used computers for various applications, such as database management or word processing.
  • Answered telephones and gave information to the caller, took messages, transferred calls to appropriate individuals.
  • Created , maintained and entered information into the database.
  • Kept records of customer interactions or transactions, recording details of inquiries, comments as well as action taken.
  • Resolved customer’s service or billing complaints.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product information.

Cook

A&W Winnipeg
09.2016 - 12.2016
  • Organized and maintained the store products in coolers and refrigerator by arranging items to keep prepared good quality food by using the right amount of condiments to make every bite delicious.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.

Packer and Scanner

Give and Go Bakery Brampton
01.2016 - 08.2016
  • Prepared dough for pies, breads, batters for muffins, cookies according to recipes or special customer orders for customer satisfaction Ensured quality of products met established s standards to maintain reputation of store and best selling products.
  • Arranged items on pallets according to size and weight.
  • Verified labels for appropriate order numbers and item specifications.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Notified team leader of product discrepancies and equipment malfunctions.

Customer Service Representative

Mine & Mart Store
05.2015 - 12.2015
  • Greeted customers with smiles and a positive attitude to increase sales.
  • Provided answers in person or on the phone and enquiries of customers and investigated complaints regarding the goods, services and policies to clear doubts of customers.
  • Calculated total payments received at the end of work shift and reconciled with total sales to make a record.

Education

Health Care Aide and Unit Clerk -

Manitoba Institute of Trade and Technology
Winnipeg, MB
06.2017

Community Mental Health -

Niagara College
Welland, ON
04.2016

Bachelor of Science in Nursing -

LLR College of Nursing Jalandhar
Punjab
10.2014

High School Diploma -

Sanmati Vimal Jain Public School Jagraon
Punjab
04.2010

Skills

  • Incident Reporting
  • Attentive and Observant
  • Emergency Response
  • Professional Demeanor
  • Detail-Oriented
  • Team Player
  • Verbal and Written Communication
  • Prioritizing Situations
  • Decision Making
  • Good Judgment

Certification

First Aid and CPR

Alberta Security Guard License

Alberta Health Care Aide Directory Number

ProTect, Pro-serve, SelfSafe certificate

Food Safety Certificate

Timeline

Security Officer

Paladin Security Services
04.2022 - 01.2025

District Manager

Tim Hortons
09.2021 - 05.2023

Security Concierge

G4S Security
09.2021 - 04.2022

General Manager

Tim Hortons
09.2018 - 09.2021

Food Service Supervisor

Tim Hortons
09.2017 - 09.2018

Health Care Aide

River Ridge Retirement Residence
03.2017 - 09.2017

Counter Staff

Tim Hortons
03.2017 - 08.2017

CSR Supervisor

Chatr Mobile
01.2017 - 07.2017

Cook

A&W Winnipeg
09.2016 - 12.2016

Packer and Scanner

Give and Go Bakery Brampton
01.2016 - 08.2016

Customer Service Representative

Mine & Mart Store
05.2015 - 12.2015

Health Care Aide and Unit Clerk -

Manitoba Institute of Trade and Technology

Community Mental Health -

Niagara College

Bachelor of Science in Nursing -

LLR College of Nursing Jalandhar

High School Diploma -

Sanmati Vimal Jain Public School Jagraon

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HARMANDEEP KHAIRA