Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harmandeep Kaur

Brampton

Summary

Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.

Overview

4
4
years of professional experience

Work History

Intern

Northern College At Pures-Toronto
11.2024 - 04.2025
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Prepared project presentations and reports to assist senior staff.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Help Desk Technician

NGM Communications
02.2021 - 01.2022
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Education

Deploma - Computer Engineering Technician

Pures College of Technology
Toronto, ON
10-2024

Skills

  • Analytics
  • Research
  • Mail distribution
  • Scheduling
  • Ticket management
  • Issue resolution
  • User access support
  • Server troubleshooting
  • Hardware repair
  • Data security
  • IT service management (ITSM) oversight
  • Software updates
  • Remote support
  • Network testing

Languages

English
Full Professional

Timeline

Intern

Northern College At Pures-Toronto
11.2024 - 04.2025

Help Desk Technician

NGM Communications
02.2021 - 01.2022

Deploma - Computer Engineering Technician

Pures College of Technology

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Harmandeep Kaur