Harmandeep Kaur
Abbotsford
Summary
Tourism and Recreation Management Diploma graduate with 7 years of customer service experience. Skilled in working with diverse backgrounds, confident in dynamic, fast-paced environments. Prioritizes tasks for efficient completion. Goal is to excel in competitive business settings by leveraging knowledge, communication, and organizational skills to enhance company operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Specialist
Abbotsford Volkswagen
07.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted clients in selecting vehicles that met their needs and preferences.
- Conducted product demonstrations to showcase vehicle features and benefits effectively.
- Collaborated with the sales team to develop promotional strategies that increased customer engagement.
- Utilized CRM software to track leads and follow up on potential sales opportunities.
- Built strong client relationships through consistent communication and effective problemsolving.
Duty Manager
Sandman Hotel
02.2020 - 06.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated staff schedules to optimize coverage during peak hours and enhance service delivery.
- Resolved guest complaints promptly, improving overall satisfaction through effective communication and problem-solving.
- Trained employees in essential job functions.
Night Auditor
Sandman Hotel
Server
Boston Pizza
05.2021 - 08.2021
Education
Diploma - Tourism and Recreation Management
College of the Rockies
04.2019
Skills
- Training Staff and Scheduling
- Leadership
- Customer Service
- Sales Experience
- Cash Handling
- Excellent Communication Skills- Written and Verbal
Certification
- Serving it Right
- First Aid level-1 (OFA1)
- Super Host
- CPR-C
- Food Safe
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Sales Specialist
Abbotsford Volkswagen
07.2023 - Current
Server
Boston Pizza
05.2021 - 08.2021
Duty Manager
Sandman Hotel
02.2020 - 06.2023
Night Auditor
Sandman Hotel
Diploma - Tourism and Recreation Management
College of the Rockies
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