Harmandeep Kaur
Calgary,AB
Summary
Results-driven professional with extensive experience in logistics and food distribution. Demonstrated expertise in customer service, time management, and operational efficiency through effective use of RF scanning devices. Recognized for training staff and enhancing workflow, leading to improved team collaboration and high customer satisfaction. Proficient in inventory management, order processing, and warehouse operations, ensuring efficient fulfillment processes.
Overview
6
6
years of professional experience
Work History
Order filler-picker
DHL
Calgary, Canada
09.2024 - Current
- Sorted and organized merchandise in preparation for shipment
- Moved products and equipment to appropriate locations to maintain workspace cleanliness.
- Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
- Used scanners to document pertinent carton level information
- Packaged and sealed products according to order size and specifications.
- Utilized RF Scanner to track products in transit.
Loader and Unloader
FedEx
Calgary, Canada
08.2024 - 09.2024
- Organized inventory by placing items in designated areas within the warehouse space.
- Used digital database to keep records of units and stock moved.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Remove completed or defective products or materials, placing on conveyors or loading docks.
Deli Associate
Save on Foods
Calgary, Canada
06.2024 - 08.2024
- Maintained cleanliness of deli area, including counters, shelves, display cases, and equipment.
- Worked closely with team members to maintain efficient workflow during peak hours.
- Performed necessary opening and closing duties such as cleaning surfaces, organizing supplies.
- Developed relationships with customers to encourage repeat sales.
- Sliced and weighed deli meats and cheeses for customer purchase.
Assistant Manager
Taqwa Halal Foods
Surrey, Canada
01.2022 - 04.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Tracked store inventories and replenished products according to demand.
- Created detailed reports for upper management, analyzing sales figures and forecasting future trends.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Organized company merchandise and displays to increase brand awareness and product sales.
Customer Service Lead
Taqwa Halal Foods
Surrey, Canada
07.2019 - 12.2021
- Managed escalated situations with difficult customers while preserving positive relationships.
- Developed comprehensive reports on customer service data trends to inform management decisions.
- Tracked customer service metrics including response times, resolution rates, and customer feedback scores.
- Conducted regular team meetings to discuss current performance, identify areas for improvement and develop strategies for success.
- Responded to telephone inquiries and complaints following standard operating procedures.
Education
DIPLOMA - SCIENCE
Langara College
Vancouver12.2021
Skills
- Time management
- Adaptability and flexibility
- Customer service
- Attention to detail
- C# and Java programming
- Object-oriented programming
- Web application development
- SQL and database management
- HTML and CSS proficiency
- Problem-solving
- Customer relations
- Team collaboration
- RF scanning devices
Timeline
Order filler-picker
DHL
09.2024 - Current
Loader and Unloader
FedEx
08.2024 - 09.2024
Deli Associate
Save on Foods
06.2024 - 08.2024
Assistant Manager
Taqwa Halal Foods
01.2022 - 04.2024
Customer Service Lead
Taqwa Halal Foods
07.2019 - 12.2021
DIPLOMA - SCIENCE
Langara College
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