Harmandeep Kaur
Edmonton
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
2025
2025
years of professional experience
Work History
Enterprise Technology Specialist
College of Registered Nurses of Alberta (CRNA)
01.2023 - Current
- Provided technical support in a support desk environment, handling a varied user base
- Demonstrated proficiency in Microsoft Office2016 and O365, Windows10, MS Teams, Active Directory, Citrix, and PC configurations
- Expert in troubleshooting VPN technologies
- Maintained user accounts, passwords, data integrity, and system security
- Served as a Microsoft365 administrator, Intune manager, Microsoft security administrator, and Microsoft Authentication specialist
- Communicated technical issues and solutions clearly to management and staff
- Ensured all systems run smoothly and efficiently
Administrative Assistant
Wholesale Liquidators
- Records all the data entries into the system
- Provided accounting and billing services
- Maintained effective workflow and resolved conflicts
- Corresponded with stakeholders, employees, and contractors
- Educated team members as required
- Assisted with other admin activities as required
- Provided clerical support duties, including using computerized information systems, maintaining accurate records, performing identification checks, and answering telephone calls
- Initiated and maintained files and records, ordered supplies/materials, and assisted in scheduling appointments
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Technical Support Analyst
Native Counselling Services of Alberta (NCSA)
06.2022 - 01.2023
- High technical skills related to computer systems, networks, and firewall configurations
- Installed and configured all software and hardware components
- Experience with ticketing systems and help desk call tracking applications (remote control)
- Managed Microsoft365 features and functionality, including Teams, SharePoint, and Power BI
- Excellent working knowledge of Microsoft products, including all Windows versions and Office365
Education
Information Security - TCP/IP security
Concordia University of Edmonton
12.2020
Graduate certificate - Information system business analysis
Northern College of Applied Arts And Technology
12-2019
Bachelor's of Computer Science Engineering - Computer Science
IKG Punjab Technical University
Skills
- Proficient in Microsoft Office Apps
- Excellent customer service focus and strong communication skills
- Sound problem-solving and decision-making abilities
- Proficient keyboarding skills
- Excellent customer service and communication skills
- Strong written and verbal communication skills
- Excellent organizational and time management skills
- Experience in managing practitioner appointment schedules
- Skilled in providing accounting and billing services
- Ability to handle administrative tasks efficiently
Timeline
Enterprise Technology Specialist
College of Registered Nurses of Alberta (CRNA)
01.2023 - Current
Technical Support Analyst
Native Counselling Services of Alberta (NCSA)
06.2022 - 01.2023
Administrative Assistant
Wholesale Liquidators
Information Security - TCP/IP security
Concordia University of Edmonton
Graduate certificate - Information system business analysis
Northern College of Applied Arts And Technology
Bachelor's of Computer Science Engineering - Computer Science
IKG Punjab Technical University
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