Harmandeep Kaur
Brampton,ON
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
purple sales
Toronto, Ontario
01.2023 - 09.2024
- Provided top quality control and eliminated downtime to maximize revenue.
- Led on- and off-site customer support teams across multiple time zones.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
TDCX Call center
Amritsar , India
09.2021 - 08.2022
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Contacted customers about potential service upgrades, new services and account changes.
Education
GED -
Niagara College
Toronto, ON04-2024
Skills
- Account updating
- Problem-solving skills
- Calm disposition
- Vocabulary expansion
- Verbal and written communication
- Critical thinking
- Grammar principles
Timeline
Customer Service Representative
purple sales
01.2023 - 09.2024
Customer Service Representative
TDCX Call center
09.2021 - 08.2022
GED -
Niagara College
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