Harmandeep Kaur
Chatham,Canada
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. . A master in the art of upselling. Excellent in performing Microsoft platforms and good in typing. Familiar with all computer languages.
Trustworthy and dedicated customer service representative with more than 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Tim Hortons
03.2023 - Current
- Processed cash and credit payments rapidly and accurately
- Accurately logged all daily shipping and receiving orders
- Greeted customers in a timely fashion, while quickly determining their needs
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Office Administrator
Emprise Transportation
04.2022 - 02.2023
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Office Manager and Admission Counselor
Gyan Ganga International School
06.2021 - 03.2022
- Supervising all operations carried out by support staff related to HR like appointments and relieving, making of attendance, sanctioning and record of leaves
- Salary compilation, setting and revising office procedures, etc
- Supervising HR operations related to transport, security and cleanliness staff like attendance, leave record, checking uniforms, budgeting
- Handling enquiries for new admissions, counselling newcomers, admission tests, helping parents in every way
Education
Bachelor's degree - Computer Applications
Guru Nanak Dev University
05.2021
High School -
Sri Guru Harkrishan Public School
03.2018
Skills
- Microsoft skills
- Accounting and Budgeting
- Excellent interpersonal and communication skills
- Poised under pressure
- Fun and energetic
- Customer service
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Cashier
Tim Hortons
03.2023 - Current
Office Administrator
Emprise Transportation
04.2022 - 02.2023
Office Manager and Admission Counselor
Gyan Ganga International School
06.2021 - 03.2022
High School -
Sri Guru Harkrishan Public School
Bachelor's degree - Computer Applications
Guru Nanak Dev University
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