Harmandeep Kaur
Brampton,ON
Summary
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Passionate about building lasting relationship with clients while ensuring productivity and effectiveness.
Overview
6
6
years of professional experience
Work History
Team Leader
Tim Hortons
Brampton, ON
04.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensuring excellent customer service by friendly interactions and handling customer inquiries with proficiency.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Managing work schedules for team members.
Supervisor
Tim Hortons
Winnipeg, MB
07.2020 - 01.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through a positive attitude and attentive response.
- Evaluated customer needs and feedback for service improvements.
Customer Service Associate
Walmart
Vaughan, ON
10.2018 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies, and services.
- Got Employee of the month (August 2019) for excellent work.
Volunteer
Go-Integrations
Toronto, ON
01.2020 - 04.2020
- Worked with clients on new accounting deployment
- Obtained knowledge about different accounting software
- Performed accounting system transition such as Sage and Zoho Books
- Implemented management accounting desk boards in Zoho Analytics
- Answered clients queries by showing them previous results in that field that results in satisfaction to the customers
- Helped in internal accounts reporting for instance, in GST that results to matching in company books
- Reporting to the senior accountant of the company
Education
Post-Bachelor Diploma - Business Management, Marketing
Lambton College
Toronto, ON04.2020
Bachelor of Commerce - Business
Panjab University
Punjab,India05.2018
Skills
- Work Planning
- Employee Evaluation
- Team Supervision
- Shift Scheduling
- Cash Handling
- Teamwork and Collaboration
- Problem-Solving
- Complaint resolution
Timeline
Team Leader
Tim Hortons
04.2022 - Current
Supervisor
Tim Hortons
07.2020 - 01.2022
Volunteer
Go-Integrations
01.2020 - 04.2020
Customer Service Associate
Walmart
10.2018 - 05.2020
Post-Bachelor Diploma - Business Management, Marketing
Lambton College
Bachelor of Commerce - Business
Panjab University
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