Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Harmandeep Kaur

Edmonton,AB

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Homesense
Sherwood Park, Alberta
05.2024 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Truck Dispatcher

Meet Bros Transport
Edmonton, Alberta
12.2023 - 01.2024
  • Assigned loads to drivers based on customer requirements and availability.
  • Provided customer service by responding to inquiries from customers regarding shipments.
  • Prepared manifests and shipping documents for each load dispatched.
  • Created daily reports detailing truck movements, delays, accidents or other incidents.
  • Processed invoices, bills of lading and other documents related to truck dispatching.
  • Maintained communication with drivers regarding routes, load information and delivery updates.
  • Communicated with vendors regarding shipment status updates.
  • Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
  • Developed strong relationships with drivers through effective communication and problem-solving skills.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
  • Recorded and maintained files or records of customer requests, work or services performed.

Pharmacy Assistant

Shoppers Drug Mart
Edmonton, Alberta
01.2023 - 08.2023
  • Managed inventory levels of medications and supplies.
  • Monitored stock levels of both prescription drugs and over-the-counter items.
  • Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
  • Maintained inventory records by restocking shelves with pharmaceuticals.
  • Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Greeted customers upon arrival at the pharmacy counter.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Completed daily paperwork associated with filling prescriptions accurately.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Customer Service Representative

Canadian Tire
Edmonton, Alberta
03.2019 - 12.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.
  • Prepare online orders and packed.
  • Handling cash.

Education

Pharmacy Assistant - Science

CDI College
Edmonton, AB
02-2022

Skills

  • Appointment Scheduling
  • Product Knowledge
  • Account updating
  • Paperwork Processing
  • Problem-solving abilities
  • Microsoft PowerPoint
  • Spreadsheets
  • Computer Proficiency
  • Active Listening
  • Prioritization
  • Project management abilities
  • Microsoft Office Suite
  • Microsoft Excel

Certification

  • Class 5 licence

Languages

Punjabi
Full Professional
Hindi
Full Professional
English
Full Professional

References

References available upon request.

Timeline

Customer Service Representative

Homesense
05.2024 - Current

Truck Dispatcher

Meet Bros Transport
12.2023 - 01.2024

Pharmacy Assistant

Shoppers Drug Mart
01.2023 - 08.2023

Customer Service Representative

Canadian Tire
03.2019 - 12.2022

Pharmacy Assistant - Science

CDI College

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Harmandeep Kaur