Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harmandeep Kaur

Brampton,ON

Summary

Proven achiever with a solid background in customer service and sales, honed at Zara and in the telecommunications sector. Excelled in enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Demonstrated prowess in teamwork, collaboration, and cash handling, consistently meeting sales targets. Skilled in verbal and written communication, ensuring positive outcomes in high-stress situations. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

3
3
years of professional experience

Work History

Sales Associate

Zara
01.2023 - 02.2024
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Solved customer challenges by offering relevant products and services.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Answered customer questions about sizing, accessories, and merchandise care.

Customer Service Representative

Telecommunications
04.2021 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Education

Computer Engineering Technician - Computer

Northern College At Pures Campus Toronto
Scarborough

High School Diploma -

Keshav Public Sen. Sec. School Dirba
Sangrur ,Punjab India
03.2021

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-solving skills
  • Time Management
  • Cash Handling
  • Problem-Solving
  • Multi-tasking strength
  • Listening Skills
  • Verbal/written communication
  • Goal-Oriented
  • Excellent people skills
  • Client Service
  • Store Opening and Closing
  • Reliable and punctual

Languages

English
Professional Working

Timeline

Sales Associate

Zara
01.2023 - 02.2024

Customer Service Representative

Telecommunications
04.2021 - 11.2022

Computer Engineering Technician - Computer

Northern College At Pures Campus Toronto

High School Diploma -

Keshav Public Sen. Sec. School Dirba

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Harmandeep Kaur