Harmandeep Kaur
Delta,British Columbia
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Medical Office Assistant
Beer Creek Medical Clinic
10.2023 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assistant Sales Manager
The Mobile Shop
04.2023 - 09.2023
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Assisted the sales team with completing customer transactions and managing issues.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed a sales team.
- Conducted daily effective sales huddles with a 15-20-person team to focus on behaviors that would convert to sales.
Retail Sales Associate
The Mobile Shop
09.2022 - 03.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Retail Sales Associate
Tommy Hilfiger Outlet
07.2022 - 09.2022
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Cashier
Tropical Farm Market And Meats
12.2021 - 06.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Diploma - Business Management
Langara College
Vancouver, BC01.2024
Skills
- Medical Records Maintenance
- Problem-Solving
- Payment Collection and Processing
- Records Management
- Phone and Email Etiquette
- Computer Skills
- Attention to Detail
- Appointment Scheduling
- Schedule Management
- Positive Attitude
- Workload Management
- Patient Relations
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Medical Office Assistant
Beer Creek Medical Clinic
10.2023 - Current
Assistant Sales Manager
The Mobile Shop
04.2023 - 09.2023
Retail Sales Associate
The Mobile Shop
09.2022 - 03.2023
Retail Sales Associate
Tommy Hilfiger Outlet
07.2022 - 09.2022
Cashier
Tropical Farm Market And Meats
12.2021 - 06.2022
Diploma - Business Management
Langara College