Harmandeep Kaur
Brampton,ON
Summary
Results-oriented professional with a strong background in delivering exceptional customer service and resolving technical issues efficiently. Skilled troubleshooter with a proven track record of exceeding expectations. Eager to contribute my customer support and technical proficiency to enhance client experiences and drive business success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Group Support Specialist
The Reynolds and Reynolds Company
01.2023 - Current
- Completed four product certifications in Business (Accounting and Payroll) and Retail Management Intelligence (reports, dashboards) applications of ERA software, earning the title of Group Support.
Software Support Specialist
The Reynolds and Reynolds Company
01.2022 - 01.2023
- Provided expert software support to clients, addressing inquiries via phone, email, and online channels
- Resolved technical issues, conducted research, and collaborated with product development for enhancements
- Delivered training and support to client personnel, enhancing their understanding and utilization of software solutions
- Collaborated with cross-functional teams to ensure timely installation and support for clients.
Assistant Manager
Subway Restuarant
01.2022 - 01.2023
- Directed daily operations, ensuring compliance with food safety standards and maintaining restaurant cleanliness
- Trained new staff, managed cash handling and inventory tasks
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Supported recruiting, training, and professional development efforts.
Restaurant Supervisor
Subway Restuarant
01.2021 - 01.2022
- Helped front of house team achieve highest possible guest satisfaction by empowering team members and handling escalated issues
- Kept team current on changing menu offerings, planned promotions and service standards
- Compiled and balanced cash receipts before shift change
- Achieved high inspection scores by managing food handling and safety procedures.
Education
Associate of Science - Computer Science
Columbia College
Skills
- Microsoft Office
- Communication
- Troubleshooting
- Customer Service
- Team Collaboration
- Rapid Learning
- Problem-Solving
- Software Support
- HTML, JavaScript, Python, C
Accomplishments
- Honored by the Provincial Government of Punjab (India) for achieving the third rank in the Province in 10th Standard State Board examinations
- Earned four product certifications within one year and attained the title of Group Specialist at my current job.
Languages
- English, Full Professional Proficiency
- Punjabi, Native/bilingual Proficiency
- Hindi, Native/bilingual Proficiency
Certification
Cloud Core - IBM (Issued Jul 2023)
Git Tutorial - Great Learning (Issued Jul 2023)
Foundations of Cybersecurity - Google (Issued Dec 2023)
Play It Safe: Manage Security Risks - Google (Issued Jan 2024)
Connect and Protect: Networks and Network Security - Google (Issued Jan 2024)
References
References available upon request.
Timeline
Group Support Specialist
The Reynolds and Reynolds Company
01.2023 - Current
Software Support Specialist
The Reynolds and Reynolds Company
01.2022 - 01.2023
Assistant Manager
Subway Restuarant
01.2022 - 01.2023
Restaurant Supervisor
Subway Restuarant
01.2021 - 01.2022
Associate of Science - Computer Science
Columbia College
Cloud Core - IBM (Issued Jul 2023)
Git Tutorial - Great Learning (Issued Jul 2023)
Foundations of Cybersecurity - Google (Issued Dec 2023)
Play It Safe: Manage Security Risks - Google (Issued Jan 2024)
Connect and Protect: Networks and Network Security - Google (Issued Jan 2024)
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