Harmandeep Kaur
Summerside,PE
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Team Leader bringing 5 years of expertise in customer service sector with positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
TEAM LEADER
INBOUND OUTBOUND SOLUTIONS
2020.10 - 2022.11
- Create inspiring team environment with open Communication culture
- Coach team member to achieved high sales percentage with consultative, value-focused customer service approach
- Developed highly empathetic team relationships and ensure highest level of customer satisfactions
- Monitor team performance and ensure policies and procedure are properly followed
- Demonstrated experience with communicating and managing over 50 customer calls per day, using multi channel technologies such as chat , web portal and phone
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
Customer Service Representative
Walmart
2018.06 - 2022.10
- Answering customer questions, locating products, and organizing shelves and displays
- Operating cash register by scanning items and receiving payment from customers
- Effectively picks and assembles order with great care and quality in E-Commerce department
- Increased sale by making sales referrals, cross-sell products, and introduce new ones
- Established highest sale record for selling Mastercard in team
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Trained staff on operating procedures and company services
- Assisted customers with returns, refunds and resolving transaction issues.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Post Graduate Diploma - International Business Management
Lambton College
Mississauga, ON12.2020
Bachelor of Commerce - Accounting And Finance
Guru Nanak Dev University
Amritsar, Punjab07.2017
Skills
- Computer literate:Microsoft Office, (Word, Excel, PowerPoint, Access, and Outlook), Advanced database management, great attention to detail, very accurate and rapid keyboarder with typing speed of 80-100 WPM
- Active Listening
- Adaptability
- Communication
- Creativity
- Customer service
- Load Dispatching
- Troubleshoot Service Issues
- Analytical Thinking
- Revenue Generation
- Verbal and Written Communication
- Complex Product Knowledge
- Call Control Skills
- Calm and Professional Under Pressure
Accomplishments
- Volunteered as a team member in Ontario Provincials Elections
- Attended 3 times blood donation camp
- Conducted community workshops to promote Punjabi language and Culture
Additional Information
- Award for getting for 9.2 GPA in 10th grade
- Winner of the youth Festival Quiz Contest
- 100% attendance award at school level in 12th grade
- The highest sale of product in the team
Certification
Certification in Dispatch from Rai Dispatch training
Enrolled in Investment Fund of Canada with CSC
Timeline
TEAM LEADER
INBOUND OUTBOUND SOLUTIONS
2020.10 - 2022.11
Customer Service Representative
Walmart
2018.06 - 2022.10
Post Graduate Diploma - International Business Management
Lambton College
Bachelor of Commerce - Accounting And Finance
Guru Nanak Dev University
Certification in Dispatch from Rai Dispatch training
Enrolled in Investment Fund of Canada with CSC
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