Harmandeep Brar
Caledon,Canada
Summary
Committed to providing utmost customer satisfaction through exceptional service and unparalleled support. Proficient in implementing customer service best practices and adept at finding effective solutions to address diverse customer needs.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teleperformance
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
Esso
05.2018 - 08.2023
- Create shift schedules and ensure proper staffing levels at all times
- Handled payroll and processed time sheets
- Address customer requests, complaints and supply shortages
- Cross-trained existing employees to maximize team agility and performance.
- Handled cashier duties and managed inventory
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Line Cook
Pizza Pizza
05.2018 - 08.2020
- Used POS system and made detailed customer orders
- Track food supplies and place orders when necessary
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Line Cook
Wild Wings
05.2015 - 05.2018
- Worked under pressure and in a fast-paced environment
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Complied with all health and safety regulations, minimizing hazards and maintaining a safe working environment
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Diploma - Software Engineering
Sheridan College
Brampton, Ontario04.2015
Skills
- Problem Solving
- Verbal Communication
- Written Communication
- Organization
- Hardworking
- Efficiency
- Microsoft Software
References
Available Upon Request
Timeline
Customer Service Representative
Teleperformance
03.2024 - Current
Manager
Esso
05.2018 - 08.2023
Line Cook
Pizza Pizza
05.2018 - 08.2020
Line Cook
Wild Wings
05.2015 - 05.2018
Diploma - Software Engineering
Sheridan College
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