Harmandeep Bamrah
Abbotsford,Canada
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in Operations management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
DHL Supply Chain
11.2018 - Current
- Provides Logistics to perishable & ambient products
- Monitoring daily operations, achieving KPI's through performance
- Responsible for the leadership of a group of 40 direct reports to ensure safe, productive and efficient operations on Evening Shift but managing over 150+ employees for certain times
- Daily briefings with employees to review objectives, service levels, productivity targets allocation of duties as per the business requirements and union staff contract
- Managing daily, weekly KPI's to budget and managing labor costs to max out efficiency
- Ensure awareness of and enforce compliance with operations health and safety standards, company operational policies and procedures
- Training, mentoring and coaching of team members.
President
Refresh Janitorial Services LTD
10.2021 - Current
- Successful start-up business and currently its being operated on its own.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Reduced operational costs through strategic cost management initiatives.
Operations Coordinator
Versacold Logistics Services
02.2018 - 09.2018
- Acted as bridge between management and customer including third parties vendors, carriers, contractors, etc.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Supporting operations staff in all operational needs.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Assistant Sales Manager
Telus Small Business Solutions
02.2017 - 01.2018
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
Motel Manager
Canada's Best Value Inn
02.2016 - 01.2017
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Customer Service Representative
Super Save Gas Station
01.2015 - 03.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Operations Management - Operations And Supply Chain Management
BCIT
Burnaby, BC12.2021
Post-Baccaleurate Diploma - Business
Thompson Rivers University
Kamloops, BC12.2017
BBA - Business
PTU
Punjab, India08.2014
Skills
- Coaching and Mentoring
- Project Management
- Employee Development & Key Performance Indicators
- Operational Excellence
- Office Administration
- Strategic Planning
- Process Improvement
- Talent Recruitment
- Business Planning
- Staff Management
- Policy Development
- Event Planning
- Business Development
- Leadership Team Building
- Staff Training
- Operations Management
- Negotiation
- MS Office
- Employee Relations
Languages
English
Native or Bilingual
Punjabi/Hindi
Native or Bilingual
Certification
- Occupational First Aid Level - 2, 09/2022, 09/2025
- Refrigeration Safety Awareness, 11/2021, Present
- WHMIS / HACCP Certified
- Food Safety Certification
- Leadership Attributes & Leadership Excellence
- DHL's Supervisors Academy
Volunteer Experience
- Volunteer, Big Brothers & Sisters, 09/2016, 06/2017
- Coordinator, MSB Foundation, 01/2020, Present, Being part of rescuing minorities from Afghanistan and help them settling in Canada.
Hobbies and Interests
- Travelling
- Health & Fitness
- Music production
- Writing/ Reading
- Photography
- Public Speaking
- Event Organizing
Timeline
President
Refresh Janitorial Services LTD
10.2021 - Current
Operations Supervisor
DHL Supply Chain
11.2018 - Current
Operations Coordinator
Versacold Logistics Services
02.2018 - 09.2018
Assistant Sales Manager
Telus Small Business Solutions
02.2017 - 01.2018
Motel Manager
Canada's Best Value Inn
02.2016 - 01.2017
Customer Service Representative
Super Save Gas Station
01.2015 - 03.2016
Operations Management - Operations And Supply Chain Management
BCIT
Post-Baccaleurate Diploma - Business
Thompson Rivers University
BBA - Business
PTU
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