Harman Thind
Vaughan,Canada
Summary
Experienced with recall management, ensuring all procedures adhere to regulatory standards. Utilizes analytical skills and attention to detail to identify potential issues and implement corrective actions. Knowledge of effective communication techniques to liaise with stakeholders and maintain trust.
Overview
11
11
years of professional experience
Work History
Rexall Pharmacy Group ULC
McKesson Specialty Health
05.2023 - Current
- Coordinated closely with sales teams to provide support during the announcement and execution phase of product recalls.
- Facilitated cross-functional collaboration to address recall-related issues promptly and efficiently.
- Coordinated training sessions for team members, enhancing knowledge of industry best practices and regulations related to recalls.
- Enhanced recall efficiency by developing and implementing effective coordination strategies.
Lead Sales Key Holder
Guess Accessories
11.2022 - Current
- Embraced a friendly, positive, helpful, and team-orientated environment while servicing customers via various channels (ie: in person, telephone, online).
- Ensured accuracy and quality of all service area transactions
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintaining hire up schedules.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Customer Service Cashier
Sun N Step
01.2014 - 11.2022
- Answering phone calls daily and served customers at the front desk.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Responded to customer satisfaction for products, services, and company information.
- Developed strong product knowledge with customers through active listening and product information, as well as answering questions about products sold throughout the store.
Education
Associate of Science - Lab Technician
Seneca College
North York, ON04-2017
Skills
- Customer Service
- Organizational Skills
- Excel
- Word
- PowerPoint
- Tableau
- Teamwork
- Written Communication
- Verbal Communication
- Positive Attitude
Languages
Punjabi
Professional Working
English
Native or Bilingual
Timeline
Rexall Pharmacy Group ULC
McKesson Specialty Health
05.2023 - Current
Lead Sales Key Holder
Guess Accessories
11.2022 - Current
Customer Service Cashier
Sun N Step
01.2014 - 11.2022
Associate of Science - Lab Technician
Seneca College
Similar Profiles
Briannia LawrenceBriannia Lawrence
Customer Service Specialist at McKesson Specialty HealthCustomer Service Specialist at McKesson Specialty Health
Itzel PenaItzel Pena
Customer Care Advisor and Application Processing at McKesson Specialty HealthCustomer Care Advisor and Application Processing at McKesson Specialty Health
Laura PollockLaura Pollock
Infusion Nurse at McKesson Specialty HealthInfusion Nurse at McKesson Specialty Health
Christopher RichardChristopher Richard
Operation Team Leader at McKesson Specialty HealthOperation Team Leader at McKesson Specialty Health
Sahid HajyyevSahid Hajyyev
Delivery Service Partner at Intelcom ExpressDelivery Service Partner at Intelcom Express