Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HARMAN SINGH

Surrey,Canada

Summary

Results-driven Technical Business Analyst with a proven track record at Eagle Eye Security, adept at optimizing systems and enhancing operational efficiency. Skilled in SQL reporting and problem-solving, I successfully automated tasks, improving productivity by 40%. Committed to delivering impactful solutions through effective vendor management and stakeholder collaboration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Business Analyst

Eagle Eye Security (Imperial Security)
Surrey, Canada
01.2025 - Current

  • Coordinated vendor support and maintained compliance with IT security policies.
  • Collaborated with stakeholders to gather requirements and define project scope.
  • Created data models and flowcharts to visualize business workflows effectively.
  • Assisted in the implementation of new software tools to enhance operational efficiency.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Analyzed existing systems and processes to identify areas of improvement.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Developed reports using SQL queries to track progress against key performance indicators.
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
  • Identified needs of customers promptly and efficiently.
  • Analyzed business processes to identify areas for improvement and efficiency.
  • Documented meeting minutes outlining decisions made during sessions.

System Administrator & IT Analyst

Aforeserve.com Ltd
Karnal, India
11.2015 - 05.2024
  • Managed Linux servers, AWS cloud infrastructure, and monitoring tools, improving system reliability.
  • Automated recurring tasks using scripts and Ansible, reducing manual workload by 40%.
  • Deployed and maintained PostgreSQL replication and disaster recovery solutions for high availability.
  • Implemented network and wireless solutions for surveillance systems, increasing efficiency.
  • Planned, tested and supported high-availability infrastructures.
  • Administered server configurations and maintained system integrity across multiple platforms.
  • Implemented security protocols to safeguard sensitive data and system resources.
  • Provided technical support to users, troubleshooting hardware and software problems.
  • Developed and documented standard operating procedures for system administration tasks.
  • Analyzed system logs to identify suspicious activities or anomalies.

Linux System Administrator

Grass Solutions Pvt Ltd
Karnal, India
10.2012 - 12.2014
  • Maintained Linux servers and monitored system performance, reducing outages.
  • Managed user accounts, permissions, and ACLs to enhance security compliance.
  • Provided troubleshooting support to end-users, improving operational efficiency.
  • Coordinated with vendors regarding maintenance contracts related to hardware components used in the company's infrastructure.
  • Organized training sessions for other members of IT staff about best practices when dealing with Linux-based systems.
  • Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
  • Monitored system performance, identifying and resolving bottlenecks to maintain optimal functionality.
  • Provided technical support and training to users, improving system understanding and reducing support requests.

Education

M.Sc. - Information Technology

I.K. Gujral Punjab Technical University
India
01.2011

B.A. -

Kurukshetra University
India
01.2008

Skills

  • AWS Cloud
  • Networking
  • Virtualization
  • Automation
  • SQL reporting
  • Project scope definition
  • System optimization
  • Process improvement
  • Vendor management
  • Problem solving
  • Cloud infrastructure management
  • Data mapping
  • Staff management
  • Data Center Operations
  • Security & Compliance

Certification

  • AWS Certified SysOps Administrator - Associate, 2024
  • Red Hat Certified Specialist in Virtualization, 2016
  • RHCE - Red Hat Certified Engineer, 2009
  • Red Hat Specialist: SELinux, Security Network Services, Directory Services, 2010-2011
  • Professional Diploma in Hardware Networking - Jetking, 2009

Timeline

Technical Business Analyst

Eagle Eye Security (Imperial Security)
01.2025 - Current

System Administrator & IT Analyst

Aforeserve.com Ltd
11.2015 - 05.2024

Linux System Administrator

Grass Solutions Pvt Ltd
10.2012 - 12.2014

M.Sc. - Information Technology

I.K. Gujral Punjab Technical University

B.A. -

Kurukshetra University
HARMAN SINGH