HARMAN SINGH
Surrey,Canada
Summary
Results-driven Technical Business Analyst with a proven track record at Eagle Eye Security, adept at optimizing systems and enhancing operational efficiency. Skilled in SQL reporting and problem-solving, I successfully automated tasks, improving productivity by 40%. Committed to delivering impactful solutions through effective vendor management and stakeholder collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Business Analyst
Eagle Eye Security (Imperial Security)
Surrey, Canada
01.2025 - Current
- Coordinated vendor support and maintained compliance with IT security policies.
- Collaborated with stakeholders to gather requirements and define project scope.
- Created data models and flowcharts to visualize business workflows effectively.
- Assisted in the implementation of new software tools to enhance operational efficiency.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Analyzed existing systems and processes to identify areas of improvement.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Developed reports using SQL queries to track progress against key performance indicators.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Identified needs of customers promptly and efficiently.
- Analyzed business processes to identify areas for improvement and efficiency.
- Documented meeting minutes outlining decisions made during sessions.
System Administrator & IT Analyst
Aforeserve.com Ltd
Karnal, India
11.2015 - 05.2024
- Managed Linux servers, AWS cloud infrastructure, and monitoring tools, improving system reliability.
- Automated recurring tasks using scripts and Ansible, reducing manual workload by 40%.
- Deployed and maintained PostgreSQL replication and disaster recovery solutions for high availability.
- Implemented network and wireless solutions for surveillance systems, increasing efficiency.
- Planned, tested and supported high-availability infrastructures.
- Administered server configurations and maintained system integrity across multiple platforms.
- Implemented security protocols to safeguard sensitive data and system resources.
- Provided technical support to users, troubleshooting hardware and software problems.
- Developed and documented standard operating procedures for system administration tasks.
- Analyzed system logs to identify suspicious activities or anomalies.
Linux System Administrator
Grass Solutions Pvt Ltd
Karnal, India
10.2012 - 12.2014
- Maintained Linux servers and monitored system performance, reducing outages.
- Managed user accounts, permissions, and ACLs to enhance security compliance.
- Provided troubleshooting support to end-users, improving operational efficiency.
- Coordinated with vendors regarding maintenance contracts related to hardware components used in the company's infrastructure.
- Organized training sessions for other members of IT staff about best practices when dealing with Linux-based systems.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
- Monitored system performance, identifying and resolving bottlenecks to maintain optimal functionality.
- Provided technical support and training to users, improving system understanding and reducing support requests.
Education
M.Sc. - Information Technology
I.K. Gujral Punjab Technical University
India01.2011
B.A. -
Kurukshetra University
India01.2008
Skills
- AWS Cloud
- Networking
- Virtualization
- Automation
- SQL reporting
- Project scope definition
- System optimization
- Process improvement
- Vendor management
- Problem solving
- Cloud infrastructure management
- Data mapping
- Staff management
- Data Center Operations
- Security & Compliance
Certification
- AWS Certified SysOps Administrator - Associate, 2024
- Red Hat Certified Specialist in Virtualization, 2016
- RHCE - Red Hat Certified Engineer, 2009
- Red Hat Specialist: SELinux, Security Network Services, Directory Services, 2010-2011
- Professional Diploma in Hardware Networking - Jetking, 2009
Timeline
Technical Business Analyst
Eagle Eye Security (Imperial Security)
01.2025 - Current
System Administrator & IT Analyst
Aforeserve.com Ltd
11.2015 - 05.2024
Linux System Administrator
Grass Solutions Pvt Ltd
10.2012 - 12.2014
M.Sc. - Information Technology
I.K. Gujral Punjab Technical University
B.A. -
Kurukshetra University