Gurnoor Kaur

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• • Operational Excellence: Consistently achieved 100% target performance by managing workload balance and maintaining high standards in demo and safety training.
  • Problem Solving: Acted as a key problem solver by quickly resolving conflicts and barriers on the receive line, ensuring smooth operational flow.
  • Team Support: Provided guidance and training to associates, enhancing team performance and adherence to safety protocols.
  • Physical & Technical Proficiency: Utilized strong physical skills (lifting up to 49 pounds, sustained 12-hour shifts) and technical know-how with Microsoft Office to optimize scheduling and task management.
  • Adaptability: Demonstrated flexibility by effectively working weekends, nights, holidays, and overtime as required.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• • Customer Engagement: Delivered exceptional customer service by handling inquiries, calls, and disputes with a focus on improving customer loyalty.
  • Team Leadership: Supervised a team of 20, coordinating tasks and ensuring high-quality service through effective communication and interpersonal skills.
  • Sales & Operational Efficiency: Managed cash handling, operated scanning systems, and maintained accuracy in transactions while addressing customer needs.

• Leadership & Training: Led crew members during shifts, providing training, feedback, and performance evaluations to drive team success in a fast-paced environment.
• Operational Management: Ensured accurate order taking, cash register operation, and adherence to food safety standards, including temperature checks and proper food handling.
• Continuous Improvement: Applied Kaizen principles to optimize shift performance and streamline work processes, contributing to enhanced operational efficiency.
• Communication: Facilitated effective information delivery to peers and senior management, ensuring clarity in shift responsibilities and operational changes.• Leadership & Training: Led crew members during shifts, providing training, feedback, and performance evaluations to drive team success in a fast-paced environment.
• Operational Management: Ensured accurate order taking, cash register operation, and adherence to food safety standards, including temperature checks and proper food handling.
• Continuous Improvement: Applied Kaizen principles to optimize shift performance and streamline work processes, contributing to enhanced operational efficiency.
• Communication: Facilitated effective information delivery to peers and senior management, ensuring clarity in shift responsibilities and operational changes.