Harman Singh
Summary
Results-driven Telecommunications Technician with Telus Communications, skilled in network troubleshooting and fiber-optic installation. Enhanced customer satisfaction through exceptional technical support and efficient problem-solving. Proven ability to coordinate teams and conduct safety training, ensuring optimal performance and compliance with safety regulations. Committed to maintaining high standards in telecommunications services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
Telus Communications
09.2023 - Current
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Responded to service requests during and after business hours.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
Security Supervisor
Heathrow Security
01.2023 - 08.2023
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
Security Supervisor
Guardteck Security
04.2022 - 12.2022
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Sales Associate
Ash Market
06.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Arts -
Canadian College
Vancouver, BC04-2023
Skills
- Network troubleshooting
- Fiber-optic installation
- System configuration
- Telecommunication maintenance
- Customer service
- Technical support
- Team coordination
- Safety training
- Attention to detail
- Equipment safety
- Writing reports
- Multitasking capacity
- Problem-solving
- Time management
Languages
English
Hindi
Punjabi
Certification
- Occupational First Aid Certification (Level 1)
- Fall Protection
- Security License
- Driver's License - Class 4
Timeline
Telecommunications Technician
Telus Communications
09.2023 - Current
Security Supervisor
Heathrow Security
01.2023 - 08.2023
Security Supervisor
Guardteck Security
04.2022 - 12.2022
Sales Associate
Ash Market
06.2021 - 03.2022
Associate of Arts -
Canadian College
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