Harman Singh
Mississauga,ON
Summary
Accomplished Operations Manager with a proven track record at Stealth Monitoring, adept in strategic planning and team building. Leveraged CCTV expertise and exceptional interpersonal skills to enhance security measures and foster cross-functional collaboration. Achieved significant improvements in operational efficiency and staff performance, demonstrating a strong commitment to excellence and innovation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager of Operations
Stealth Monitoring
Etobicoke, Ontario
02.2022 - Current
- Supervised and trained a team of surveillance operators and security personnel, ensuring readiness to monitor and respond to incidents.
- Oversaw the installation and maintenance of surveillance equipment, including cameras and alarms, to ensure optimal functionality.
- Developed and implemented surveillance policies and procedures, enhancing security measures and ensuring compliance with legal regulations.
- Presented performance and productivity reports to supervisors.
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve the business plan and the profitability goals.
- By reviewing data to uncover insights into customer support problems, financial matters, and workforce demands, productivity increased by 20% within 8 months of joining.
- Oversaw inventory management activities including ordering supplies as needed.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Planned delivery routing, team workflows, and promotional initiatives.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Facilitated cross-departmental collaboration, improving communication and efficiency across the organization.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Women's Self Defense Instructor
Street Safe Self Defense
Toronto, Ontario
09.2020 - 12.2024
- Delivered comprehensive training on reality violence prevention, de-escalation techniques, and close quarter combat.
- Specialized in raising awareness among high school students regarding violence prevention and self-protection.
- Developed and implemented programs focused on educating families and individuals about personal safety, receiving positive feedback and testimonials from participants.
- Organized and led classes with up to 20 participants at a time.
- Connected with local municipal recreation departments to organize large-scale community classes.
Shelter Security Supervisor
ASP Securities
Toronto, Ontario
03.2021 - 01.2022
- Monitored and patrolled assigned areas, investigating potential security breaches, fire hazards, and illegal activities.
- Acted as an ambassador for the client site, creating a safe and welcoming environment for service users, employees, and visitors.
- Documented all security incidents in clear and accurate reports, maintaining a logbook of daily activities and unusual occurrences.
- Assessed client needs and provided appropriate referrals to outside resources when necessary.
- Monitored the daily operations of the shelter.
- Provided guidance to staff on compliance with safety regulations and introduced the staff to multiple online trainings to better assist 15% of special aid-needing clients.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Recommended equipment and services to improve facility and network security.
- Monitored CCTV systems to ensure comprehensive surveillance of the facility.
Event Security Guard
Sentinel Security
Toronto, Ontario
09.2019 - 02.2021
- Operated metal detectors to screen visitors prior to entry into the event venue.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Responded to medical emergencies before paramedic and law enforcement arrival.
Education
Associate of Science - Grad Certificate in Addictions And Mental Health
Humber College
Toronto, None09-2024
Bachelor of Science - Fitness And Health Promotion
Humber Institute of Technology And Advanced Learning
Toronto, None04-2022
Skills
- CCTV experience
- Report writing
- Conflict Management
- Fundraising
- Administration
- Interpersonal skills
- Store Management
- Technical writing
- Financial forecasting
- Strategic planning
- Time management
- Customer service
- Team building
- Cross-functional coordination
- Emotional Intelligence
- Staff recruitment
Certification
- PAL & RPAL Licensed ( Firearms Licensed)
- SV Escalator, Detexi, Avigilon, Eagle Eye and Immix Trained
- Security Guard License
- First Aid & CPR Level C
- Class G Driving License
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Full Professional
Urdu
Full Professional
References
References available upon request.
Timeline
Manager of Operations
Stealth Monitoring
02.2022 - Current
Shelter Security Supervisor
ASP Securities
03.2021 - 01.2022
Women's Self Defense Instructor
Street Safe Self Defense
09.2020 - 12.2024
Event Security Guard
Sentinel Security
09.2019 - 02.2021
Associate of Science - Grad Certificate in Addictions And Mental Health
Humber College
Bachelor of Science - Fitness And Health Promotion
Humber Institute of Technology And Advanced Learning
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