Harman Singh
Edmonton
Summary
Accomplished Executive General Manager with a proven track record at Radisson Hotel Group, enhancing operations and achieving significant business growth. Expert in organizational development and leadership, adept at fostering team collaboration and driving revenue through strategic account management. Demonstrates exceptional problem resolution and customer relationship skills, ensuring operational excellence and profitability.
Overview
4
4
years of professional experience
Work History
Executive General Manager
Radisson Hotel Group
06.2022 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Generated increased sales revenue by driving key account management strategies.
- Managed cross-functional teams, fostering a collaborative work environment to achieve company goals.
- Maximized profits through effective cost control, staff scheduling, inventory management and ordering.
Operations Manager
Radisson Hotel Group
07.2021 - 06.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Manager on Duty
Wingate by Wyndham Hotel
09.2020 - 06.2021
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Education
BBA - General Studies
Norquest College
Edmonton, AB04-2020
Skills
- Operations management
- Problem resolution
- Organizational development
- Performance management
- Leadership and team building
- Customer relationship management
- Budget coordination
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Executive General Manager
Radisson Hotel Group
06.2022 - Current
Operations Manager
Radisson Hotel Group
07.2021 - 06.2022
Manager on Duty
Wingate by Wyndham Hotel
09.2020 - 06.2021
BBA - General Studies
Norquest College
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