Harman Singh
Brampton,ON
Summary
Proven track record in enhancing customer satisfaction and loyalty at Taco Bell through exceptional customer service and problem-solving skills. Expert in streamlining picking and packing processes at Super Pufft, significantly improving order accuracy. Demonstrates critical thinking and active listening, driving positive outcomes and operational efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Taco Bell
10.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Picking and Packing
Super Pufft
01.2022 - 08.2023
- Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
- Increased order accuracy by meticulously picking and packing merchandise according to customer specifications.
- Reduced order processing time through streamlining picking and packing procedures for increased customer satisfaction.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
- Enhanced order fulfillment speed with the optimization of picking and packing processes.
Education
High School Diploma -
St. Clair College
Toronto, ON09.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Taco Bell
10.2023 - 04.2024
Picking and Packing
Super Pufft
01.2022 - 08.2023
High School Diploma -
St. Clair College