Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harman Singh

Brampton,ON

Summary

Proven track record in enhancing customer satisfaction and loyalty at Taco Bell through exceptional customer service and problem-solving skills. Expert in streamlining picking and packing processes at Super Pufft, significantly improving order accuracy. Demonstrates critical thinking and active listening, driving positive outcomes and operational efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Taco Bell
10.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Picking and Packing

Super Pufft
01.2022 - 08.2023
  • Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
  • Increased order accuracy by meticulously picking and packing merchandise according to customer specifications.
  • Reduced order processing time through streamlining picking and packing procedures for increased customer satisfaction.
  • Enhanced order accuracy by diligently picking and packing items according to customer specifications.
  • Enhanced order fulfillment speed with the optimization of picking and packing processes.

Education

High School Diploma -

St. Clair College
Toronto, ON
09.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Taco Bell
10.2023 - 04.2024

Picking and Packing

Super Pufft
01.2022 - 08.2023

High School Diploma -

St. Clair College
Harman Singh