Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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HARMAN PREET SINGH

Ottawa,Ontario

Summary

Proactive and efficient graduate with leadership experience in search of an analyst position in established organization where I can utilize my strong interpersonal skills, risk management, professionalism and competencies to support the organization. Proficient in a range of computer applications.

Overview

5
5
years of professional experience

Work History

Technical Service Representative III

Xerox Canada
Ottawa, Canada
05.2021 - Current
  • Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance
  • Manage call activity; perform call close administrative requirements
  • Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as require
  • Interfaces with senior level decision makers (L2 and Engineers) within the customer account to apply retention strategies
  • Adhere to proper escalation procedures to resolve customer issue
  • Respond to queries for information and access relevant files (10-20 emails per day)
  • Comply with data integrity and security policies
  • Protect confidential information or clients
  • Responsible for assigned company assets with using excel datasheet and SAP Concur (i.e., inventories, APR tools, budget reports)
  • Ensure proper use of office equipment and address any malfunctions
  • Responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the team
  • Provide customer and new hires training on assigned products in accordance with current field procedures.

Field Service Technician

Bell Technical Solutions
Ottawa, Canada
04.2019 - 07.2020
  • Provided internet service and customer support during filed visits or dispatches in all kinds of weather
  • Installation, maintenance, and repair of fiber, copper and coaxial-based telecommunications equipment, products, and services
  • Troubleshoot complex telecommunications products and systems using a digital multi meter, Smartphone, and PC
  • Installation of outlets, pulling cable, fire stopping and pre-termination including organizing, forming, dressing, and labeling cables to industry standards
  • Carried, climbed, and operated extension ladder (28 ft
  • High and 90 pounds) above ground on telephone/power poles
  • Worked with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, routers, modems, and wireless devices), and computer software applications
  • Physically install Category 5E, Cat 6, Coaxial, Fiber Optic Structured Cabling Systems
  • Provide information to our customers on warranties, care, and maintenance of their devices, activating or troubleshooting their devices, and hardware specifications
  • Demonstrated initiative in learning and understanding new products, services, and promotional offerings
  • Assisting customers with choices by providing them with information about products
  • Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking, or other designated client products.

Education

Hospitality and Tourism Management, Applied Communications, Marketing, Principles of Customer Service, Accounting, Financial Management, Hospitality & Tourism Law, Human Resources Management, Intercultural Communications, Adventure & Ecotourism, Accommodation Management & Sustainability, Casino Operations Management -

St. Lawrence College- Alpha

Skills

  • Extremely friendly customer service and enjoys building relationship with customers and giving advice from the portfolio for client benefit and expand business Doing what's best for the client following best practice as per company policy
  • Ability to resolve issues over phone and emails
  • Ability to comply with policies and procedures, detail oriented and ability to manage tasks in a timely manner
  • Great team player- love to provide assistance with additional workload, training and presenting new procedures to other team members, follow through communications
  • Knowledge of software user interface (Fiery, Cent-OS, Linux, SAP) and their associated policies, procedures, and protocols
  • Proficiently use computers, office equipment and software programs to effectively perform work
  • Fast learner, easy to cope up with new updates and processes
  • Well-developed problem-solving skills and ability to manage multiple priorities under pressure, to troubleshoot, and to meet both short-and long-term deadlines
  • Excellent interpersonal skills and enjoys working in groups, particularly multidisciplinary and multicultural teams
  • Prepare documents and/or organizes meeting logistics as required
  • Dynamic, results oriented, problem solver with the ability to work independently in a fast-paced environment
  • Always demonstrated a professional appearance & demeanor in the work environment
  • Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers

Languages

  • English
  • Punjabi
  • Hindi

References

Available upon request

Timeline

Technical Service Representative III

Xerox Canada
05.2021 - Current

Field Service Technician

Bell Technical Solutions
04.2019 - 07.2020

Hospitality and Tourism Management, Applied Communications, Marketing, Principles of Customer Service, Accounting, Financial Management, Hospitality & Tourism Law, Human Resources Management, Intercultural Communications, Adventure & Ecotourism, Accommodation Management & Sustainability, Casino Operations Management -

St. Lawrence College- Alpha

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HARMAN PREET SINGH