Harman Singh
IT TECHNICIAN
Brampton,ON
Summary
Motivated IT professional with hands-on experience in technical support and system analysis at Lululemon Distribution Centre. Proficient in managing IT infrastructure, including CUPS servers and Gladiator scanners, and adept at using ServiceNow for efficient help desk support. Actively pursuing CompTIA A+ certification to further enhance technical expertise in cloud computing, VPN, and system administration. Eager to leverage strong problem-solving skills and a commitment to continuous learning in a dynamic IT environment.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
IT Technician/ System Analyst
Lululemon Distribution Centre
10.2023 - Current
- Provided expert technical support for all hardware components within the distribution center and remotely, including servers, workstations, barcode scanners, and printers(Zebra ,Avery ,RICOH) , ensuring 100% operational continuity
- Managed printer servers (CUPS) configurations, ensuring requests are sent to right printer, enhancing print queue efficiency
- Ensured smooth functioning of smart Gladiator scanner , increasing user productivity, using SOTI MobiControl database
- Responded to service requests and ServiceNow tickets, providing timely and effective solutions to hardware and software related problems reported by end-users
- Controlled over 100 user accounts, managing access of different functions using Active Directory and Azure
- Developed script which Prevent users to press enter every time users scan item, making them more productive
- Conducted successful re-imaging of Kiosk PCs, improving system functionality
- Improved user experience, by customizing OS functions and Zebra scanners using custom scripts
- Successfully resolved complex technical issues in Windows (7, 8, 10, 11), Microsoft Office, and Manhattan WMS,LAN, enhancing system reliability and user experience
- Played key role in hardware inventory management using MS excel, avoiding operational delays and return broken merchandise to Zebra service portal.
- Installed, configured and maintained computer systems and network connections.
Operations Associate (Inventory Control)
Lululemon Distribution Centre
12.2022 - 09.2023
- Effectively resolved intricate inventory challenges, maintaining accuracy
- Utilized Microsoft office (Excel, Word , PowerPoint) for efficient warehouse inventory management
- Demonstrated proficiency in RF Scanner operations, streamlining processes.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
English Teaching Tutor
Jain IELTS Center
06.2022 - 08.2022
- Developed and executed engaging lesson plans, enhancing student engagement
- Dealt with more than 70 students at a time, providing support at various levels
- Elevated students' public speaking skills through interactive teaching methods.
Computer Teacher
HIMT Institute
02.2022 - 05.2022
- Delivered comprehensive lessons in Microsoft Office and data management
- Mentored students, fostering their growth in IT and computer applications
- Taught basic to advanced Windows function.
End User Support
A1 Computers
05.2021 - 05.2022
- Efficiently repaired more than 50 pc with faulty hardware
- Efficiently diagnosed and resolved a wide range of technical issues including hardware and software of PC
- Imaging of PC with Latest Operating system
- Provided expert support for both Android and iOS mobile platforms
- Enhanced customer service delivery, leading to improved client satisfaction
- Improved Google ratings by providing remote technical support covering more than 100 tickets.
- Assisted customers with software updates to resolve issues with user interface, providing remote, back-end support to clients with varying program familiarity.
Education
Computer System Technician-Networking -
Georgian College
Toronto, Ontario 09.2022 - 01.2024
Major in Physics, Chemistry, Mathematics, and Computer Science - undefined
St. Soldier Divine Public School
Tanda, Punjab 02.2020 - 02.2021
Skills
Active Directory
Ticketing System-ServiceNow
Networking- LAN, WAN, VLAN,VPN, CISCO, SWITCH , ROUTER
Linux Administration, MAC,
Database- SQL , SOTIMobicontrol
Windows(7,8,10,11)- Scripting, Microsoft office ,Microsoft Office
Mobile- Apple and Android
Desktop Technical Support
Full Workstation Hardware Installation
CUPS(Common UNIX Printing System)
Application Support
Virtualisation- VMware, Virtualbox, ubuntu,
Network Troubleshooting
Technical Support
Python, Powershell, CMD
Customer representation, problem-solving ,creativity,
Certification
Cloud Platform Virtual Experience Program, 05/01/23
Timeline
IT Technician/ System Analyst
Lululemon Distribution Centre
10.2023 - Current
Operations Associate (Inventory Control)
Lululemon Distribution Centre
12.2022 - 09.2023
Computer System Technician-Networking -
Georgian College
09.2022 - 01.2024
English Teaching Tutor
Jain IELTS Center
06.2022 - 08.2022
Computer Teacher
HIMT Institute
02.2022 - 05.2022
End User Support
A1 Computers
05.2021 - 05.2022
Major in Physics, Chemistry, Mathematics, and Computer Science - undefined
St. Soldier Divine Public School
02.2020 - 02.2021