Harman Singh
Toronto,,ON
Summary
Results-driven Technical Account Manager with 8+ years of experience in enterprise account management, customer success and software architecture. Proven track record of driving customer retention, revenue growth, and technical adoption. Adept at collaborating with cross-functional teams to optimize client strategies and maximize business value. Passionate about SaaS, cloud solutions, and AI-powered search technologies with a strong ability to bridge the gap between technical and business needs to maximize client value.
Overview
10
10
years of professional experience
Work History
Technical Account Manager
Algolia Inc.
04.2022 - Current
- Managed a portfolio of enterprise clients with a total annual revenue exceeding $10M, providing strategic technical guidance and architectural recommendations to optimize search performance, driving higher conversions and increased revenue impact for businesses
- Led executive-level technical presentations and product demonstrations, influencing growth in upsell and cross-sell opportunities by aligning Algolia’s capabilities with customer business objectives
- Partnered with Product and Engineering teams to advocate for customer needs, successfully influencing multiple roadmap enhancements that addressed key client pain points
- Maintained a 98% customer retention rate by proactively identifying and mitigating technical risks, ensuring seamless Algolia adoption and continued account growth
- Led the 'Stories and Solutions' initiative, standardizing best practices across the team and driving a 40% increase in internal knowledge sharing on technical solutions and success stories
- Collaborated with the marketing team to deliver multiple webinars, showcasing Algolia’s capabilities and best practices to a wider audience, helping drive engagement and product adoption
Senior Implementation Engineer
Nomis Solutions Inc.
04.2017 - 03.2022
- Led the end-to-end implementation of ‘Nomis Price Optimizer’ for Canada’s top 5 banks, enabling data-driven pricing strategies across lending and deposit products
- Analyzed and evaluated requirements while providing product expertise and guidance throughout the implementation lifecycle
- Developed and delivered POCs, RFPs, and technical design documents, supporting pre-sales efforts and securing successful client onboarding
- Designed, built, and deployed custom interactive reports and dashboards using Tableau Server, enabling real-time financial insights for executive decision-making
Vehicle Connected Services Specialist
Nissan Canada Inc.
07.2016 - 03.2017
- Contributed as a key team member in the architectural redesign of the mobile app for Nissan and Infiniti Connected Services
- Served as the liaison between vendors, internal stakeholders, and the development team to design and implement modules for remote services in Nissan and Infiniti vehicles
Programmer/Analyst
BOLD Systems, University of Guelph
04.2015 - 07.2016
- Designed and developed web interfaces using front-end technologies like JavaScript, jQuery and Bootstrap
- Spearheaded building reusable UI components and optimized front-end of the website dedicated to the University of California, San Diego (UCSD)
- Worked with SOA architecture and implemented back-end in PHP5 using Kohana framework
ECM Solutions Consultant
CDIT Inc.
01.2015 - 04.2015
- Collaborated with cross-functional stakeholders from different verticals to elicit high-level requirements as a part of a strategic initiative to integrate content management tools in their workflow
- Developed front-end web pages using HTML5 and CSS and integrated webpages with KofaxTM
- Designed and developed back-end modules for importing and exporting documents using Java7 and PL/SQL
Education
Master of Engineering -
Queen’s University
Kingston, ON09.2014
Bachelor of Technology - Computer Science
IP University
Delhi, India08.2011
Skills
- Python
- JavaScript
- HTML
- CSS
- REST APIs
- JSON
- GitHub
- Shopify
- AWS
- MySQL
- Tableau Server
- Google Analytics
- Atlassian Suite
- Asana
- Zendesk
- Salesforce
Timeline
Technical Account Manager
Algolia Inc.
04.2022 - Current
Senior Implementation Engineer
Nomis Solutions Inc.
04.2017 - 03.2022
Vehicle Connected Services Specialist
Nissan Canada Inc.
07.2016 - 03.2017
Programmer/Analyst
BOLD Systems, University of Guelph
04.2015 - 07.2016
ECM Solutions Consultant
CDIT Inc.
01.2015 - 04.2015
Master of Engineering -
Queen’s University
Bachelor of Technology - Computer Science
IP University
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