Harman Sekhon
Surrey,BC
Summary
Web designer, front-end web developer and graduate of BCIT's Technical Web Designer Program with hands-on experience building functional, attractive and fully responsive websites. With diverse background in study and work, I'm always intrigued by new tools and technologies. Proficient in HTML, CSS, PHP and custom WordPress development.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Cloverdale Cold Storage
09.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Freelance Web Designer
Upwork.com
06.2021 - 09.2022
- Enhanced client satisfaction by consistently delivering high-quality web designs and user experiences.
- Collaborated with clients to create visually appealing and functional websites tailored to their specific needs.
- Implemented responsive design techniques, ensuring optimal viewing experience across various devices.
Office Assistant
Hansen Industries
04.2019 - 09.2020
- Handled incoming calls and email communications to keep the customers updated on the status of their orders
- Entered purchase orders into an ERP system and coordinated with other departments to ensure compliance with customer requirements
- Issued 30-40 invoices per day ensuring accuracy and timely processing of payments
- Worked efficiently as a team under hybrid work model during COVID-19 while maintaining an effective flow of communications.
Customer Order Specialist
Cansel Head Office
07.2018 - 11.2018
- Worked in a collaborative team of scientists, GIS technicians and CAD drafters to design layout content for digital map output to provide municipal government with comprehensive presentation of geospatial information under strict deadlines
- Provided hands-on training and technical support to users of GIS software and its applications
- Compiled and reviewed final outcome of work to ensure end user product reliability and validity
- Received best poster award by ESRI in ESRI India User Conference in 2017.
GIS Research Fellow
Punjab Remote Sensing Centre
12.2015 - 04.2018
- Worked in a collaborative team of scientists, GIS technicians and CAD drafters to design layout content for digital map output to provide municipal government with comprehensive presentation of geospatial information under strict deadlines
- Provided hands-on training and technical support to users of GIS software and its applications
- Compiled and reviewed final outcome of work to ensure end user product reliability and validity
- Received best poster award by ESRI in ESRI India User Conference in 2017.
Education
Technical Web Designer Program -
BCIT
Vancouver, BC03.2021
Master of Technology (M.Tech.) - Remote Sensing & GIS
Punjab Agricultural University
India08.2015
Bachelor of Technology (B.Tech.) - Information Technology
Punjab Technical University
India05.2013
Skills
- HTML
- CSS, SASS
- Javascript, JQuery
- React
- PHP
- WordPress
- Github
- Adobe Illustrator
- Adobe Photoshop
- Adobe XD
- Invision
- UX/UI Design
- SEO
- ArcGIS
- QGIS
Websites
Technical Projects
Homey Cabins | Capstone Project at BCIT
- Worked in collaboration with 3 team members to create a customized wordpress website for family owned 'vacation cabin rentals' using industry best practices.
- Developed a highly usable and interactive site using WooCommerce, HTML, SASS, Javascript and version control tools like Github to allow visitors to book their vacation online.
My Portfolio Website
- Designed and developed a fully responsive website to showcase my works as a potential web designer and developer.
- Website was built using custom-designed wordpress theme to create a personalized brand.
Photography Business Brochure
- Worked in a team of two and created a fully responsive and attractive website for a photography business.
- An aesthetically pleasing gallery layout was designed to showcase client's portfolio pieces using HTML, CSS and Javascript.
- Coordinated consistently with team to avoid merge conflicts during development process.
Affiliations
Member - Women Who Code
References
References available upon request.
Timeline
Customer Service Representative
Cloverdale Cold Storage
09.2021 - Current
Freelance Web Designer
Upwork.com
06.2021 - 09.2022
Office Assistant
Hansen Industries
04.2019 - 09.2020
Customer Order Specialist
Cansel Head Office
07.2018 - 11.2018
GIS Research Fellow
Punjab Remote Sensing Centre
12.2015 - 04.2018
Technical Web Designer Program -
BCIT
Master of Technology (M.Tech.) - Remote Sensing & GIS
Punjab Agricultural University
Bachelor of Technology (B.Tech.) - Information Technology
Punjab Technical University
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