Summary
Overview
Work History
Education
Skills
Certification
Visionary Goal to excel in providing exceptional Customer Service in regards to excellent communication
Languages
References
Timeline
Generic

Harman Preet Kaur

Hamilton,Canada

Summary

Dynamic medical office administrator with extensive experience at Moksha Beauty MD, excelling in patient care and regulatory compliance. Proven ability to manage electronic medical records and enhance customer service, ensuring smooth operations and patient satisfaction. Skilled in data entry and adept at building strong relationships with patients and staff alike.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Receptionist/ Remote

Moksha Beauty MD
North York, Canada
12.2024 - Current
  • Planned and coordinated diverse events, including conferences, seminars, and workshops.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Performed data entry tasks related to billing and collections procedures.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Prepared and submitted weekly sales and inventory reports to management.
  • Maintained contact lists and followed up with customers to strengthen relationships.
  • Greeted visitors, handled inquiries in person, by phone, and email, ensuring adherence to policies.
  • Suggested products based on customer needs and preferences.
  • Generated leads from prospective customers and converted them into sales.
  • Monitored budgets, reconciled accounts, and completed financial documentation like expense reports.
  • Formatted, edited, and proofread various documents, including reports and manuals.
  • Analyzing post-visit reports, confirming if there’s a next appointment booked.
    • Perform data entry, answer inbound calls, make outbound calls, manage email and fax software, and handle general administrative functions, including faxing and filing.

Personal Support Worker (PSW)

King Nursing Home
Bolton, Canada
09.2024 - 11.2024
  • Working with elderly patients and providing one-on-one care such as assisting with personal care, meal preparation, and light housekeeping.
  • Ensuring the fulfillment of individual goals and needs as instructed in the client's support plans.
  • Helping clients with leisure activities.
  • Ensuring the health, safety, welfare, and independence of clients.
  • Assisting and satisfying the social and emotional needs of a client.
  • Documenting and recording daily care reports which may include resident incident reports, restraint monitoring, and medication administration.
  • Adhering to the Occupational Health and Safety Regulations set by the province or territory.

Office Administrator/clinic assistant

Springdale medical centre
Brampton, Canada
09.2023 - 07.2024
  • Greet and assist patients in person and over the phone.
  • Prepare Schedule for all the Doctors as well as the residents along with the Clerical Staff.
  • Schedule and confirm patient appointments using PSS Telus EMR and Accuro.
  • Collect patient information and verify insurance details if needed accurately.
  • Maintain organized patient records and ensure compliance with privacy regulations.
  • Assist with billing inquiries and process payments as needed.
  • Coordinate with medical staff to ensure smooth patient flow throughout the office.
  • Handle administrative tasks such as filing, data entry, and maintaining office supplies.
  • Enthusiastic and helpful with typing and the speed calculated is 48 wpm.
  • Perform ear syringing, Pap smear with physicians and taking part in patient yearly checkups.
  • Ability to set priorities, manage multiple tasks and work independently.
  • Register patients and maintain all patient records using Telus PS Suite as well as Gmail.
  • Schedule and confirm appointments for family practice as well as walk in.
  • Scheduling and arranging company events for staff or clients.
  • Managing company documents by sorting, filing and delivering office memos, mail or others.
  • Basic accounting, Data entry and bookkeeping.
  • Maintain organized filing methods.
  • Complete insurance and other claim forms.
  • Initiate and maintain confidential medical files and records.
  • Prepare draft agendas for meetings and take, transcribe and distribute minutes.
  • Prepare financial statements and billing.
  • Establish and maintain various internal office administrative support procedures such as document tracking and filing and monthly reporting.

Office Administrator

SUMMERVILLE FAMILY HEALTH TEAM
Mississauga, Canada
05.2022 - 09.2023
  • Prepare, coordinate, and monitor physician on-call schedules, procedure schedules, clinics, and medical staff rounds.
  • Write a variety of documents including correspondence, reports and meeting minutes.
  • Schedule patient medical appointments and procedures.
  • Coordinate calendars, arrange meetings, book rooms and make travel arrangements.
  • Resolve scheduling and calendar issues, complaints, and conflicts.
  • Greet visitors, answer or redirect general inquiries in person, by telephone and via email and respond independently to inquiries that are specific in nature and require a thorough knowledge of established policies and procedures.
  • Interact with patients and their family members who may be experiencing emotional or difficult situations.
  • Ensure patients understand all instructions given to them for tests and medical procedures.
  • Conduct database, literature and web searches to locate and retrieve documents and articles.
  • Prepare and book exam rooms to ensure all materials are stocked, stored, and organized accordingly.
  • Set up and maintain filing systems( Telus ps suite, Accuro), both electronic and hard copy.
  • Update and maintain information in a variety of databases.
  • Update and maintain confidential files and records. Handle sensitive material in accordance with established policies and procedures.
  • File, retrieve, and purge files.
  • Attend meetings and take minutes.
  • Assemble, collate, and disseminate mailings.
  • Open and distribute incoming mail and faxes and arrange courier shipments.
  • Remain current with relevant medical terminology.
  • Administer Flu vaccines.

Patient Service Representative

Mackenzie Health
Richmond Hill, Canada
01.2022 - 07.2022
  • Address and respond to patient need in Day Surgery Department.
  • Complete patient registration while maintaining a professional and patient attitude.
  • Input patient data using Epic EMR and EHR.
  • Work with Schedular to input daily nursing and surgical schedule for Staff.
  • Direct and escalate patient concerns to department leadership when necessary.
  • Manage inventory of office supplies and re-order and re-stock as necessary.
  • Respond to emergency codes when needed.

Placement Student

McMaster University
Hamilton, Canada
01.2020 - 04.2020
  • Learned knowledge of blood sample collections, ECG and general pathology.
  • Lab experiments, including documentation of data entry.
  • Identify incubator safety practices to understand the nature of microorganisms.
  • Completed four months of training in bioinformatics to gain knowledge from NICC.

Education

Associate of Applied Science - Personal Support Worker

A1 Global College of Information And Technology
Mississauga, ON
10-2024

Associate of Science - Biotechnology

Mohawk College of Applied Arts And Technology
Hamilton, None
04-2022

Associate of Arts - Health Administration

Mohawk College of Applied Arts And Technology
Hamilton, None
08-2020

GED -

Mohawk College of Applied Arts And Technology
Hamilton, None
08-2018

Skills

  • Patient care
  • Medical billing
  • Data entry
  • Regulatory compliance
  • Health information management
  • Customer service
  • Patient registration
  • Medical office administration
  • Electronic medical records
  • Point-of-sale system
  • Records management
  • Appointment management
  • Microsoft office
  • Database administration

Certification

  • First AID CPR and AED
  • GPA Certified
  • Insurance verification

Visionary Goal to excel in providing exceptional Customer Service in regards to excellent communication

  • Customer retention is critical, so every customer deserves to be treated as a vital business asset.
  • Goal to reach Popularity In learning Patience to bring patients for Medical team and Other reelable clients.

Languages

English
Full Professional
Italian
Limited
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Medical Receptionist/ Remote

Moksha Beauty MD
12.2024 - Current

Personal Support Worker (PSW)

King Nursing Home
09.2024 - 11.2024

Office Administrator/clinic assistant

Springdale medical centre
09.2023 - 07.2024

Office Administrator

SUMMERVILLE FAMILY HEALTH TEAM
05.2022 - 09.2023

Patient Service Representative

Mackenzie Health
01.2022 - 07.2022

Placement Student

McMaster University
01.2020 - 04.2020

Associate of Applied Science - Personal Support Worker

A1 Global College of Information And Technology

Associate of Science - Biotechnology

Mohawk College of Applied Arts And Technology

Associate of Arts - Health Administration

Mohawk College of Applied Arts And Technology

GED -

Mohawk College of Applied Arts And Technology

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Harman Preet Kaur