Harman Kaur Virk
Surrey
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dollarama Store
Maple Ridge, BC
03.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Department Manager
Walmart
Delta, BC
04.2017 - 04.2022
- Led cross-functional teams to enhance operational efficiency and streamline departmental workflows.
- Developed strategic plans to align department objectives with overall organizational goals.
- Implemented process improvements that reduced costs and increased productivity across the department.
- Analyzed departmental performance metrics to identify areas for enhancement and drive results.
- Facilitated training programs to elevate team skills and maintain high standards of service delivery.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
Education
Bachelor of Science -
MODI COLLEGE
06.2009
Skills
- Operations Management
- Task Delegation
- Employee Performance Evaluations
- Recruiting and Interviewing
- Customer Relations
- Employee Scheduling
- Retail Operations Management
- Staff Supervision
- Customer Relationship Management (CRM)
- Sales Growth
- Business Administration
- Promotional Planning
- Employee Performance Evaluation
- Budgeting and Finance
- Workload Management
- Orientation and Training
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Assistant Manager
Dollarama Store
03.2022 - Current
Department Manager
Walmart
04.2017 - 04.2022
Bachelor of Science -
MODI COLLEGE